國立高雄大學圖資館 |

Language: English

Back

Advances in the human side of servic...

(1998 :)

Advances in the human side of service engineeringproceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Advances in the human side of service engineeringedited by Jim Spohrer, Christine Leitner.
Reminder of title:	proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA /
other author:	Spohrer, Jim.
corporate name:
Published:	Cham :Springer International Publishing :2020.
Description:	xv, 328 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Human engineeringCongresses.
Online resource:	https://doi.org/10.1007/978-3-030-51057-2
ISBN:	9783030510572$q(electronic bk.)

Advances in the human side of service engineeringproceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA /
Advances in the human side of service engineeringproceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA /[electronic resource] :edited by Jim Spohrer, Christine Leitner. - Cham :Springer International Publishing :2020. - xv, 328 p. :ill., digital ;24 cm. - Advances in intelligent systems and computing,v.12082194-5357 ;. - Advances in intelligent systems and computing ;176..

Identifying trendsetters in online social networks - a machine learning approach -- Consume less, create more - Digital services in the context of sustainability -- Influence of survey link locational placement on the user rating -- Toward a computable scholarly record -- Research approaches to service innovation: Organizational perspectives -- Innovation-as-a-service: Emergent lessons from an AI innovation management project -- Barriers to Service Innovation using Data Science -- Service design approaches to drive employee engagement.

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

ISBN: 9783030510572$q(electronic bk.)

Standard No.: 10.1007/978-3-030-51057-2doiSubjects--Topical Terms:

443986
Human engineering
--Congresses.

LC Class. No.: TA166

Dewey Class. No.: 620.82

Advances in the human side of service engineeringproceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA /
LDR:02746nmm a2200349 a 4500 001 583621
003 DE-He213
005 20201113094421.0
006 m d
007 cr nn 008maaau
008 210202s2020 sz s 0 eng d
020 $a 9783030510572$q(electronic bk.)
020 $a 9783030510565$q(paper)
024 7 $a 10.1007/978-3-030-51057-2 $2 doi
035 $a 978-3-030-51057-2
040 $a GP $c GP
041 0 $a eng
050 4 $a TA166
072 7 $a THR $2 bicssc
072 7 $a TEC007000 $2 bisacsh
072 7 $a THR $2 thema
072 7 $a GPFC $2 thema
082 0 4 $a 620.82 $2 23
090 $a TA166 $b .I61 2020
111 2 $n (3rd : $d 1998 : $c Amsterdam, Netherlands) $3 194767
245 1 0 $a Advances in the human side of service engineering $h [electronic resource] : $b proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / $c edited by Jim Spohrer, Christine Leitner.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2020.
300 $a xv, 328 p. : $b ill., digital ; $c 24 cm.
490 1 $a Advances in intelligent systems and computing, $x 2194-5357 ; $v v.1208
505 0 $a Identifying trendsetters in online social networks - a machine learning approach -- Consume less, create more - Digital services in the context of sustainability -- Influence of survey link locational placement on the user rating -- Toward a computable scholarly record -- Research approaches to service innovation: Organizational perspectives -- Innovation-as-a-service: Emergent lessons from an AI innovation management project -- Barriers to Service Innovation using Data Science -- Service design approaches to drive employee engagement.
520 $a This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
650 0 $a Human engineering $v Congresses. $3 443986
650 1 4 $a Cyber-physical systems, IoT. $3 836359
650 2 4 $a Engineering Economics, Organization, Logistics, Marketing. $3 274009
650 2 4 $a User Interfaces and Human Computer Interaction. $3 274517
650 2 4 $a Operations Research/Decision Theory. $3 273963
650 2 4 $a Computational Intelligence. $3 338479
700 1 $a Spohrer, Jim. $3 874248
700 1 $a Leitner, Christine. $3 874249
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
830 0 $a Advances in intelligent systems and computing ; $v 176. $3 567349
856 4 0 $u https://doi.org/10.1007/978-3-030-51057-2
950 $a Engineering (SpringerNature-11647)