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Service design capabilities

Gotzen, Amalia de.

Service design capabilities

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Service design capabilitiesby Nicola Morelli, Amalia de Gotzen, Luca Simeone.
作者:	Morelli, Nicola.
其他作者:	Gotzen, Amalia de.
出版者:	Cham :Springer International Publishing :2021.
面頁冊數:	xv, 89 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
標題:	System design.
電子資源:	https://doi.org/10.1007/978-3-030-56282-3
ISBN:	9783030562823$q(electronic bk.)

Service design capabilities
Morelli, Nicola.

Service design capabilities[electronic resource] /by Nicola Morelli, Amalia de Gotzen, Luca Simeone. - Cham :Springer International Publishing :2021. - xv, 89 p. :ill., digital ;24 cm. - Springer series in design and innovation,v.102661-8184 ;. - Springer series in design and innovation ;v.3..

Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of 'service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book.

Open access.

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

ISBN: 9783030562823$q(electronic bk.)

Standard No.: 10.1007/978-3-030-56282-3doiSubjects--Topical Terms:

182170
System design.

LC Class. No.: QA76.9.S88 / M67 2021

Dewey Class. No.: 004.21

Service design capabilities
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