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Service design capabilities

Gotzen, Amalia de.

Service design capabilities

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service design capabilitiesby Nicola Morelli, Amalia de Gotzen, Luca Simeone.
Author:	Morelli, Nicola.
other author:	Gotzen, Amalia de.
Published:	Cham :Springer International Publishing :2021.
Description:	xv, 89 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	System design.
Online resource:	https://doi.org/10.1007/978-3-030-56282-3
ISBN:	9783030562823$q(electronic bk.)

Service design capabilities
Morelli, Nicola.

Service design capabilities[electronic resource] /by Nicola Morelli, Amalia de Gotzen, Luca Simeone. - Cham :Springer International Publishing :2021. - xv, 89 p. :ill., digital ;24 cm. - Springer series in design and innovation,v.102661-8184 ;. - Springer series in design and innovation ;v.3..

Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of 'service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book.

Open access.

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

ISBN: 9783030562823$q(electronic bk.)

Standard No.: 10.1007/978-3-030-56282-3doiSubjects--Topical Terms:

182170
System design.

LC Class. No.: QA76.9.S88 / M67 2021

Dewey Class. No.: 004.21

Service design capabilities
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245 1 0 $a Service design capabilities $h [electronic resource] / $c by Nicola Morelli, Amalia de Gotzen, Luca Simeone.
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300 $a xv, 89 p. : $b ill., digital ; $c 24 cm.
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505 0 $a Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of 'service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book.
506 $a Open access.
520 $a This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
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650 1 4 $a Innovation/Technology Management. $3 514149
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