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Leveraging computer-mediated marketi...

Bowen, Gordon, (1950-)

Leveraging computer-mediated marketing environments

Record Type:	Electronic resources : Monograph/item
Title/Author:	Leveraging computer-mediated marketing environmentsGordon Bowen and Wilson Ozuem, editors.
other author:	Bowen, Gordon,
Published:	Hershey, Pennsylvania :IGI Global,2019.
Description:	1 online resource (xviii, 473 p.)
Subject:	Internet marketingSocial aspects.
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7344-9
ISBN:	9781522573456 (ebk.)

Leveraging computer-mediated marketing environments
Leveraging computer-mediated marketing environments[electronic resource] /Gordon Bowen and Wilson Ozuem, editors. - Hershey, Pennsylvania :IGI Global,2019. - 1 online resource (xviii, 473 p.)

Includes bibliographical references and index.

Section 1. Framing and situating computer-mediated marketing environments. Chapter 1. The dynamics of social media marketing content and customer retention ; Chapter 2. The dynamics of social media and value co-creation ; Chapter 3. Social media and social identity in the millennial generation ; Chapter 4. Exploring the relationship between social media and social influence ; Chapter 5. Social media and social entrepreneurship -- Section 2. Perspectives and practice of computer-mediated marketing environments. Chapter 6. The differences of hedonic shopping value and purchase intention in the multichannel shopping environment for apparel shopping ; Chapter 7. Social media, online brand communities, and customer engagement in the fashion industry ; Chapter 8. Service failure and recovery strategy in computer-mediated marketing environments (CMMEs) ; Chapter 9. User-generated content and consumer brand engagement ; Chapter 10. The impacts of Omni-channel purchasing behavior on service quality ; Chapter 11. Smartphones: resource dimensions and uses ; Chapter 12. Online service failure: understanding the building blocks of effective recovery strategy -- Section 3. Opportunities and challenges in designing computer-mediated marketing strategies. Chapter 13. Competing through online service failures and recovery strategies ; Chapter 14. Calculation of Facebook marketing effectiveness in terms of ROI ; Chapter 15. E-WOM: the new consumer megaphone - underlying reasons and related factors ; Chapter 16. The challenges of nation branding in the digital age: case of Spain's nation branding project, Marca España ; Chapter 17. Disruptive technology in the smartphones industry: identity theory perspective.

Restricted to subscribers or individual electronic text purchasers.

"This book discusses the nature of heightened interaction between marketers and consumers in the evolving technological environments, particularly on the central nature of online communities and other emerging technologies on dialogic engagement. It also examines the relevant roles of online communities and emerging technologies in creating and retaining customers through effective dialogue management"--

ISBN: 9781522573456 (ebk.)Subjects--Topical Terms:

530011
Internet marketing
--Social aspects.

LC Class. No.: HF5415.1265 / .L4648 2019

Dewey Class. No.: 658.8/72

Leveraging computer-mediated marketing environments
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300 $a 1 online resource (xviii, 473 p.)
504 $a Includes bibliographical references and index.
505 0 $a Section 1. Framing and situating computer-mediated marketing environments. Chapter 1. The dynamics of social media marketing content and customer retention ; Chapter 2. The dynamics of social media and value co-creation ; Chapter 3. Social media and social identity in the millennial generation ; Chapter 4. Exploring the relationship between social media and social influence ; Chapter 5. Social media and social entrepreneurship -- Section 2. Perspectives and practice of computer-mediated marketing environments. Chapter 6. The differences of hedonic shopping value and purchase intention in the multichannel shopping environment for apparel shopping ; Chapter 7. Social media, online brand communities, and customer engagement in the fashion industry ; Chapter 8. Service failure and recovery strategy in computer-mediated marketing environments (CMMEs) ; Chapter 9. User-generated content and consumer brand engagement ; Chapter 10. The impacts of Omni-channel purchasing behavior on service quality ; Chapter 11. Smartphones: resource dimensions and uses ; Chapter 12. Online service failure: understanding the building blocks of effective recovery strategy -- Section 3. Opportunities and challenges in designing computer-mediated marketing strategies. Chapter 13. Competing through online service failures and recovery strategies ; Chapter 14. Calculation of Facebook marketing effectiveness in terms of ROI ; Chapter 15. E-WOM: the new consumer megaphone - underlying reasons and related factors ; Chapter 16. The challenges of nation branding in the digital age: case of Spain's nation branding project, Marca España ; Chapter 17. Disruptive technology in the smartphones industry: identity theory perspective.
506 $a Restricted to subscribers or individual electronic text purchasers.
520 3 $a "This book discusses the nature of heightened interaction between marketers and consumers in the evolving technological environments, particularly on the central nature of online communities and other emerging technologies on dialogic engagement. It also examines the relevant roles of online communities and emerging technologies in creating and retaining customers through effective dialogue management"-- $c Provided by publisher.
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650 0 $a Online social networks. $3 281852
650 0 $a Social media. $3 465899
650 0 $a Marketing $x Social aspects. $3 230848
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700 1 $a Ozuem, Wilson, $d 1974- $e editor. $3 717732
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