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Digital innovations for customer eng...

Sandhu, Kamaljeet, (1970-)

Digital innovations for customer engagement, management, and organizational improvement

Record Type:	Electronic resources : Monograph/item
Title/Author:	Digital innovations for customer engagement, management, and organizational improvementKamaljeet Sandhu.
other author:	Sandhu, Kamaljeet,
Published:	Hershey, Pennsylvania :IGI Global,2020.
Description:	1 online resource (xvi, 278 p.)
Subject:	Customer relationsTechnological innovations.
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-7998-5171-4
ISBN:	9781799851738 (ebk.)

Digital innovations for customer engagement, management, and organizational improvement
Digital innovations for customer engagement, management, and organizational improvement[electronic resource] /Kamaljeet Sandhu. - Hershey, Pennsylvania :IGI Global,2020. - 1 online resource (xvi, 278 p.)

Includes bibliographical references and index.

Chapter 1. The digital value propositions for virtual business incubators -- Chapter 2. Application of the effective innovation leadership model in a digital innovation project: case study -- Chapter 3. Developing and validating a theoretical model to evaluate customer satisfaction of e-services -- Chapter 4. A study of digital acceptance of ERP systems for improved financial performance -- Chapter 5. Unit of analysis in digitally-enabled electronic procurement research: a literature analysis -- Chapter 6. A systematic study for digital innovation in management education: an integrated approach towards problem-based learning in Vietnam -- Chapter 7. Digital innovation for transformation of learning management systems at universities -- Chapter 8. Gamification in e-commerce: enhancing digital customer engagement through game elements -- Chapter 9. The role of Iinternet banking in the presentation and marketing of financial services and products in a digital environment -- Chapter 10. Digital learning analytics recommender system for universities -- Chapter 11. Dot.com Price bubble for the venture capital growth of digital companies -- Chapter 12. Innovative method of lifelong learning in the digital environment.

"This book discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment"--

ISBN: 9781799851738 (ebk.)Subjects--Topical Terms:

250124
Customer relations
--Technological innovations.

LC Class. No.: HF5415.5 / .D54 2020

Dewey Class. No.: 658/.05

Digital innovations for customer engagement, management, and organizational improvement
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245 0 0 $a Digital innovations for customer engagement, management, and organizational improvement $h [electronic resource] / $c Kamaljeet Sandhu.
260 $a Hershey, Pennsylvania : $b IGI Global, $c 2020.
300 $a 1 online resource (xvi, 278 p.)
504 $a Includes bibliographical references and index.
505 0 $a Chapter 1. The digital value propositions for virtual business incubators -- Chapter 2. Application of the effective innovation leadership model in a digital innovation project: case study -- Chapter 3. Developing and validating a theoretical model to evaluate customer satisfaction of e-services -- Chapter 4. A study of digital acceptance of ERP systems for improved financial performance -- Chapter 5. Unit of analysis in digitally-enabled electronic procurement research: a literature analysis -- Chapter 6. A systematic study for digital innovation in management education: an integrated approach towards problem-based learning in Vietnam -- Chapter 7. Digital innovation for transformation of learning management systems at universities -- Chapter 8. Gamification in e-commerce: enhancing digital customer engagement through game elements -- Chapter 9. The role of Iinternet banking in the presentation and marketing of financial services and products in a digital environment -- Chapter 10. Digital learning analytics recommender system for universities -- Chapter 11. Dot.com Price bubble for the venture capital growth of digital companies -- Chapter 12. Innovative method of lifelong learning in the digital environment.
520 3 $a "This book discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment"-- $c Provided by publisher.
650 0 $a Customer relations $x Technological innovations. $3 250124
650 0 $a Technological innovations $x Management. $3 200337
650 0 $a Organizational learning. $3 190534
650 0 $a Organizational change. $3 183373
700 1 $a Sandhu, Kamaljeet, $d 1970- $e editor. $3 868219
856 4 0 $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-7998-5171-4