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Shapes of tourism employmentHRM in t...

Grefe, Gwenaëlle.

Shapes of tourism employmentHRM in the worlds of hotels and air transport /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Shapes of tourism employmentedited by Gwenaëlle Grefe, Dominique Peyrat-Guillard.
Reminder of title:	HRM in the worlds of hotels and air transport /
other author:	Grefe, Gwenaëlle.
Published:	London :ISTE ;2020.
Description:	1 online resource.
Subject:	TourismPersonnel management.
Online resource:	https://onlinelibrary.wiley.com/doi/book/10.1002/9781119751342
ISBN:	9781119751342$q(electronic bk. ;$qoBook)

Shapes of tourism employmentHRM in the worlds of hotels and air transport /
Shapes of tourism employmentHRM in the worlds of hotels and air transport /[electronic resource] :edited by Gwenaëlle Grefe, Dominique Peyrat-Guillard. - 1st ed. - London :ISTE ;2020. - 1 online resource. - Tourism and mobility set ;v. 4. - Tourism and mobility set ;v. 4..

Includes bibliographical references and index.

The ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the "3rd tourist revolution ". The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.

ISBN: 9781119751342$q(electronic bk. ;$qoBook)Subjects--Topical Terms:

221150
Tourism
--Personnel management.

LC Class. No.: G155.A1

Dewey Class. No.: 388.3/222

Shapes of tourism employmentHRM in the worlds of hotels and air transport /
LDR:02501cmm a2200289 a 4500 001 606102
003 OCoLC
005 20200814214431.7
006 m o d
007 cr cnu---unuuu
008 211203s2020 enk ob 001 0 eng d
020 $a 9781119751342$q(electronic bk. ;$qoBook)
020 $a 9781119751335$q(electronic bk.)
020 $a 9781119751328$q(electronic bk.)
020 $z 9781786303547
035 $a 1178636276
040 $a YDX $b eng $c YDX $d DG1
050 4 $a G155.A1
082 0 4 $a 388.3/222 $2 23
245 0 0 $a Shapes of tourism employment $h [electronic resource] : $b HRM in the worlds of hotels and air transport / $c edited by Gwenaëlle Grefe, Dominique Peyrat-Guillard.
250 $a 1st ed.
260 $a London : $b ISTE ; $a Hoboken, NJ : $b John Wiley & Sons, $c 2020.
300 $a 1 online resource.
490 1 $a Tourism and mobility set ; $v v. 4
504 $a Includes bibliographical references and index.
520 $a The ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the "3rd tourist revolution ". The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.
588 $a Description based on print version record.
650 0 $a Tourism $x Personnel management. $3 221150
700 1 $a Grefe, Gwenaëlle. $3 902740
700 1 $a Peyrat-Guillard, Dominique. $3 902741
830 0 $a Tourism and mobility set ; $v v. 4. $3 902742
856 4 0 $u https://onlinelibrary.wiley.com/doi/book/10.1002/9781119751342