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The post-pandemic business playbookc...

Mintz, Ofer.

The post-pandemic business playbookcustomer-centric solutions to help your firm grow /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The post-pandemic business playbookby Ofer Mintz.
Reminder of title:	customer-centric solutions to help your firm grow /
Author:	Mintz, Ofer.
Published:	Singapore :Springer Singapore :2021.
Description:	1 online resource (xix, 224 p.) :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Customer relations.
Online resource:	https://doi.org/10.1007/978-981-16-5868-6
ISBN:	9789811658686$q(electronic bk.)

The post-pandemic business playbookcustomer-centric solutions to help your firm grow /
Mintz, Ofer.

The post-pandemic business playbookcustomer-centric solutions to help your firm grow /[electronic resource] :by Ofer Mintz. - Singapore :Springer Singapore :2021. - 1 online resource (xix, 224 p.) :ill., digital ;24 cm.

1.Introduction -- 2.Section One: How and why the COVID-19 economic crisis occurred? A customer behavior-based perspective -- 3.Five phases for how customer behavior changed in response to COVID-19 -- 4.Psychological and economic explanations for why the COVID-19 economic crisis occurred -- 5. Section Two: Customer-centric growth strategies -- 6. An opportunity unlike ever before -- 7. First quadrant: status quo growth strategy -- 8. Second quadrant: new customer markets -- 9. Third quadrant: new products -- 10. Fourth Quadrant: Diversify simultaneously into new markets with new or modified products -- 11. Section Three: The COUNTER COVID customer-centric framework your firm needs to employ NOW -- 12. Create emotional connections to CREATES loyalty -- 13. Demonstrate product value -- 14. Extend digital footprint -- 15. Conclusion.

COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before. This book provides customer-centric based guidance for how businesses should adapt to this new reality, deriving insights from academic research, case studies, interviews, and best practice examples from around the world. As validated by hundreds of top-level executives, its readers will gain a better understanding of why customer behavior has changed so they can use the book's solutions to navigate through and succeed in the post COVID-19 future.

ISBN: 9789811658686$q(electronic bk.)

Standard No.: 10.1007/978-981-16-5868-6doiSubjects--Topical Terms:

202164
Customer relations.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812

The post-pandemic business playbookcustomer-centric solutions to help your firm grow /
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505 0 $a 1.Introduction -- 2.Section One: How and why the COVID-19 economic crisis occurred? A customer behavior-based perspective -- 3.Five phases for how customer behavior changed in response to COVID-19 -- 4.Psychological and economic explanations for why the COVID-19 economic crisis occurred -- 5. Section Two: Customer-centric growth strategies -- 6. An opportunity unlike ever before -- 7. First quadrant: status quo growth strategy -- 8. Second quadrant: new customer markets -- 9. Third quadrant: new products -- 10. Fourth Quadrant: Diversify simultaneously into new markets with new or modified products -- 11. Section Three: The COUNTER COVID customer-centric framework your firm needs to employ NOW -- 12. Create emotional connections to CREATES loyalty -- 13. Demonstrate product value -- 14. Extend digital footprint -- 15. Conclusion.
520 $a COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before. This book provides customer-centric based guidance for how businesses should adapt to this new reality, deriving insights from academic research, case studies, interviews, and best practice examples from around the world. As validated by hundreds of top-level executives, its readers will gain a better understanding of why customer behavior has changed so they can use the book's solutions to navigate through and succeed in the post COVID-19 future.
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