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Modern industrial servicesa cookbook for design, delivery, and management /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Modern industrial servicesby Shaun West, Paolo Gaiardelli, Nicola Saccani.
Reminder of title:	a cookbook for design, delivery, and management /
Author:	West, Shaun.
other author:	Gaiardelli, Paolo.
Published:	Cham :Springer International Publishing :2022.
Description:	xix, 202 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Service industriesManagement.
Online resource:	https://doi.org/10.1007/978-3-030-80511-1
ISBN:	9783030805111$q(electronic bk.)

Modern industrial servicesa cookbook for design, delivery, and management /
West, Shaun.

Modern industrial servicesa cookbook for design, delivery, and management /[electronic resource] :by Shaun West, Paolo Gaiardelli, Nicola Saccani. - Cham :Springer International Publishing :2022. - xix, 202 p. :ill., digital ;24 cm. - Springer texts in business and economics,2192-4341. - Springer texts in business and economics..

1. Understanding the Barriers That Slow Firms Shifting from Products to Services -- 2. Overcoming the Barriers to Service Excellence -- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

Open access.

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

ISBN: 9783030805111$q(electronic bk.)

Standard No.: 10.1007/978-3-030-80511-1doiSubjects--Topical Terms:

200007
Service industries
--Management.

LC Class. No.: HD9980.5 / .W47 2022

Dewey Class. No.: 658

Modern industrial servicesa cookbook for design, delivery, and management /
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245 1 0 $a Modern industrial services $h [electronic resource] : $b a cookbook for design, delivery, and management / $c by Shaun West, Paolo Gaiardelli, Nicola Saccani.
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300 $a xix, 202 p. : $b ill., digital ; $c 24 cm.
490 1 $a Springer texts in business and economics, $x 2192-4341
505 0 $a 1. Understanding the Barriers That Slow Firms Shifting from Products to Services -- 2. Overcoming the Barriers to Service Excellence -- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.
506 $a Open access.
520 $a This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
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