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A new approach to resilient hospitality managementlessons and insights from Kyoto, Japan /

Record Type:	Electronic resources : Monograph/item
Title/Author:	A new approach to resilient hospitality managementby Yoshinori Hara, Senko Ikenobo, Spring H. Han.
Reminder of title:	lessons and insights from Kyoto, Japan /
Author:	Hara, Yoshinori.
other author:	Ikenobo, Senko.
Published:	Singapore :Springer Nature Singapore :2022.
Description:	xxi, 134 p. :ill. (chiefly col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Hospitality industryManagement.
Online resource:	https://doi.org/10.1007/978-981-19-1665-6
ISBN:	9789811916656$q(electronic bk.)

A new approach to resilient hospitality managementlessons and insights from Kyoto, Japan /
Hara, Yoshinori.

A new approach to resilient hospitality managementlessons and insights from Kyoto, Japan /[electronic resource] :by Yoshinori Hara, Senko Ikenobo, Spring H. Han. - Singapore :Springer Nature Singapore :2022. - xxi, 134 p. :ill. (chiefly col.), digital ;24 cm.

Understanding the Philosophy of Japanese Hospitality -- Structural Mechanism for Resilience in the Management of Intangible Assets -- Sustainable Society following the Advancement of Technology.

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan's cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.

ISBN: 9789811916656$q(electronic bk.)

Standard No.: 10.1007/978-981-19-1665-6doiSubjects--Topical Terms:

221115
Hospitality industry
--Management.

LC Class. No.: TX911.3.M27 / H37 2022

Dewey Class. No.: 647.94068

A new approach to resilient hospitality managementlessons and insights from Kyoto, Japan /
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520 $a This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan's cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.
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