國立高雄大學圖資館 |

Language: English

Back

The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The Salesforce consultant's guideby Heather Negley.
Reminder of title:	tools to implement or improve your client's salesforce solution /
Author:	Negley, Heather.
Published:	Berkeley, CA :Apress :2022.
Description:	xv, 168 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Customer relationsManagement
Online resource:	https://doi.org/10.1007/978-1-4842-7960-1
ISBN:	9781484279601$q(electronic bk.)

The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /
Negley, Heather.

The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /[electronic resource] :by Heather Negley. - Berkeley, CA :Apress :2022. - xv, 168 p. :ill. (some col.), digital ;24 cm.

Chapter 1: Introduction to the Salesforce Ecosystem -- Chapter 2: Salesforce Learning -- Chapter 3: Salesforce Work Experience -- Chapter 4: The Evolution of Software Development -- Chapter 5: Common Project Goals -- Chapter 6: Sales and Staffing -- Chapter 7: Ramp Up -- Chapter 8: Kick Off and Discovery -- Chapter 9: Build, Test, Deploy -- Chapter 10: Client Management -- Chapter 11: Communication -- Chapter 12: Emotional Intelligence -- Chapter 13: Critical Thinking and Problem Solving Skills.

Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path. If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings: The best learning and community resources, including mentoring programs Tips on how to get job experience The evolution of software development Project roles The parts of a project Consulting skills The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases. What You Will Learn Identify patterns in your projects through archetype identification Watch out for specific risks common to project types Choose the best consulting tool from your toolbox, depending on the problem that you encounter.

ISBN: 9781484279601$q(electronic bk.)

Standard No.: 10.1007/978-1-4842-7960-1doiSubjects--Topical Terms:

208219
Customer relations
--Management

LC Class. No.: HF5415.5 / .N44 2022

Dewey Class. No.: 658.812

The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /
LDR:02959nmm a2200325 a 4500 001 621726
003 DE-He213
005 20220427111111.0
006 m d
007 cr nn 008maaau
008 221121s2022 cau s 0 eng d
020 $a 9781484279601$q(electronic bk.)
020 $a 9781484279595$q(paper)
024 7 $a 10.1007/978-1-4842-7960-1 $2 doi
035 $a 978-1-4842-7960-1
040 $a GP $c GP
041 0 $a eng
050 4 $a HF5415.5 $b .N44 2022
072 7 $a UKN $2 bicssc
072 7 $a COM075000 $2 bisacsh
072 7 $a UKN $2 thema
082 0 4 $a 658.812 $2 23
090 $a HF5415.5 $b .N384 2022
100 1 $a Negley, Heather. $3 923135
245 1 4 $a The Salesforce consultant's guide $h [electronic resource] : $b tools to implement or improve your client's salesforce solution / $c by Heather Negley.
260 $a Berkeley, CA : $b Apress : $b Imprint: Apress, $c 2022.
300 $a xv, 168 p. : $b ill. (some col.), digital ; $c 24 cm.
505 0 $a Chapter 1: Introduction to the Salesforce Ecosystem -- Chapter 2: Salesforce Learning -- Chapter 3: Salesforce Work Experience -- Chapter 4: The Evolution of Software Development -- Chapter 5: Common Project Goals -- Chapter 6: Sales and Staffing -- Chapter 7: Ramp Up -- Chapter 8: Kick Off and Discovery -- Chapter 9: Build, Test, Deploy -- Chapter 10: Client Management -- Chapter 11: Communication -- Chapter 12: Emotional Intelligence -- Chapter 13: Critical Thinking and Problem Solving Skills.
520 $a Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path. If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings: The best learning and community resources, including mentoring programs Tips on how to get job experience The evolution of software development Project roles The parts of a project Consulting skills The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases. What You Will Learn Identify patterns in your projects through archetype identification Watch out for specific risks common to project types Choose the best consulting tool from your toolbox, depending on the problem that you encounter.
650 0 $a Customer relations $x Management $x Data processing. $3 208219
650 0 $a Salesforce (Online service) $3 713257
650 1 4 $a Computer Communication Networks. $3 218087
650 2 4 $a Business Consulting. $3 749613
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
856 4 0 $u https://doi.org/10.1007/978-1-4842-7960-1
950 $a Professional and Applied Computing (SpringerNature-12059)