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Service automation in the public sectorconcepts, empirical examples and challenges /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service automation in the public sectoredited by Gustaf Juell-Skielse, Ida Lindgren, Maria Akesson.
Reminder of title:	concepts, empirical examples and challenges /
other author:	Juell-Skielse, Gustaf.
Published:	Cham :Springer International Publishing :2022.
Description:	x, 230 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Municipal servicesAutomation.
Online resource:	https://doi.org/10.1007/978-3-030-92644-1
ISBN:	9783030926441$q(electronic bk.)

Service automation in the public sectorconcepts, empirical examples and challenges /
Service automation in the public sectorconcepts, empirical examples and challenges /[electronic resource] :edited by Gustaf Juell-Skielse, Ida Lindgren, Maria Akesson. - Cham :Springer International Publishing :2022. - x, 230 p. :ill., digital ;24 cm. - Progress in IS,2196-8713. - Progress in IS..

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

ISBN: 9783030926441$q(electronic bk.)

Standard No.: 10.1007/978-3-030-92644-1doiSubjects--Topical Terms:

923981
Municipal services
--Automation.

LC Class. No.: HD4431 / .S47 2022

Dewey Class. No.: 658.05

Service automation in the public sectorconcepts, empirical examples and challenges /
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505 0 $a Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?
520 $a This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
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