國立高雄大學圖資館 |

登入

回首頁

Citizen charter and local service delivery in Bangladesh

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Citizen charter and local service delivery in Bangladeshby Pranab Kumar Panday, Shuvra Chowdhury.
作者:	Panday, Pranab Kumar.
其他作者:	Chowdhury, Shuvra.
出版者:	Singapore :Springer Nature Singapore :2023.
面頁冊數:	xvii, 101 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
標題:	Public administrationCustomer servicesBangladesh.
電子資源:	https://doi.org/10.1007/978-981-99-0674-1
ISBN:	9789819906741$q(electronic bk.)

Citizen charter and local service delivery in Bangladesh
Panday, Pranab Kumar.

Citizen charter and local service delivery in Bangladesh[electronic resource] /by Pranab Kumar Panday, Shuvra Chowdhury. - Singapore :Springer Nature Singapore :2023. - xvii, 101 p. :ill., digital ;24 cm.

Chapter 1. Introduction -- Chapter 2: Theoretical and Conceptual Discussion -- Chapter 3: Service Delivery Process: An Analysis of the Content and Context -- Chapter 5: Evaluation of Local Service Delivery: Perceptions of the Service Recipients -- Chapter. 6: Conclusion.

This book illuminates the importance of the citizen charter (CC) in local service delivery in Bangladesh. It describes how CC was implemented into the service delivery process and its impact. In the 1970s, the transition from traditional public administration to new public management was inspired by globalization, the emergence of an information and technological society, and many economic theories, such as public choice, principal-agent theory, and transaction cost. The purpose of the government in a welfare state is to serve the citizens by providing essential services. However, public service delivery in most developing nations is ineffective owing to corruption, waste of public funds, a lack of responsibility on the part of public employees, etc. In this context, CC emerged as a means of educating individuals on many elements of services, so they may hold service providers accountable. Thus, the issue of framing and implementation of CC has been put in place due to the persistent pressing of academicians, politicians, and practitioners advocating for better local service delivery. Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury) Four dozens of his academic articles have appeared in recognized international journals. Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.

ISBN: 9789819906741$q(electronic bk.)

Standard No.: 10.1007/978-981-99-0674-1doiSubjects--Topical Terms:

947420
Public administration
--Customer services--Bangladesh.

LC Class. No.: JQ635 / .P36 2023

Dewey Class. No.: 351.5492

Citizen charter and local service delivery in Bangladesh
LDR:03520nmm a2200325 a 4500 001 640623
003 DE-He213
005 20230228190502.0
006 m d
007 cr nn 008maaau
008 231025s2023 si s 0 eng d
020 $a 9789819906741$q(electronic bk.)
020 $a 9789819906734$q(paper)
024 7 $a 10.1007/978-981-99-0674-1 $2 doi
035 $a 978-981-99-0674-1
040 $a GP $c GP
041 0 $a eng
050 4 $a JQ635 $b .P36 2023
072 7 $a JPA $2 bicssc
072 7 $a POL000000 $2 bisacsh
072 7 $a JPA $2 thema
082 0 4 $a 351.5492 $2 23
090 $a JQ635 $b .P189 2023
100 1 $a Panday, Pranab Kumar. $3 773375
245 1 0 $a Citizen charter and local service delivery in Bangladesh $h [electronic resource] / $c by Pranab Kumar Panday, Shuvra Chowdhury.
260 $a Singapore : $b Springer Nature Singapore : $b Imprint: Palgrave Macmillan, $c 2023.
300 $a xvii, 101 p. : $b ill., digital ; $c 24 cm.
505 0 $a Chapter 1. Introduction -- Chapter 2: Theoretical and Conceptual Discussion -- Chapter 3: Service Delivery Process: An Analysis of the Content and Context -- Chapter 5: Evaluation of Local Service Delivery: Perceptions of the Service Recipients -- Chapter. 6: Conclusion.
520 $a This book illuminates the importance of the citizen charter (CC) in local service delivery in Bangladesh. It describes how CC was implemented into the service delivery process and its impact. In the 1970s, the transition from traditional public administration to new public management was inspired by globalization, the emergence of an information and technological society, and many economic theories, such as public choice, principal-agent theory, and transaction cost. The purpose of the government in a welfare state is to serve the citizens by providing essential services. However, public service delivery in most developing nations is ineffective owing to corruption, waste of public funds, a lack of responsibility on the part of public employees, etc. In this context, CC emerged as a means of educating individuals on many elements of services, so they may hold service providers accountable. Thus, the issue of framing and implementation of CC has been put in place due to the persistent pressing of academicians, politicians, and practitioners advocating for better local service delivery. Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury) Four dozens of his academic articles have appeared in recognized international journals. Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.
650 0 $a Public administration $x Customer services $z Bangladesh. $3 947420
650 0 $a Public administration $z Bangladesh $x Citizen participation. $3 947421
650 1 4 $a Political Science. $3 274226
650 2 4 $a Public Administration. $3 524331
650 2 4 $a Asian Politics. $3 744935
650 2 4 $a Public Policy. $3 224661
650 2 4 $a Public Sector Studies. $3 929778
700 1 $a Chowdhury, Shuvra. $3 806401
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
856 4 0 $u https://doi.org/10.1007/978-981-99-0674-1
950 $a Political Science and International Studies (SpringerNature-41174)