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Conflict management and leadership for managersknowledge, skills, and processes to harness the power of rapid change /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Conflict management and leadership for managersSusan S. Raines.
Reminder of title:	knowledge, skills, and processes to harness the power of rapid change /
Author:	Raines, Susan.
Published:	Lanham, Maryland :Rowman & Littlefield,2023.
Description:	1 online resource :ill.
Subject:	Conflict management.
Online resource:	https://portal.igpublish.com/iglibrary/search/ROWMANB0029285.html
ISBN:	9781538177983$q(electronic bk.)

Conflict management and leadership for managersknowledge, skills, and processes to harness the power of rapid change /
Raines, Susan.

Conflict management and leadership for managersknowledge, skills, and processes to harness the power of rapid change /[electronic resource] :Susan S. Raines. - 3rd ed. - Lanham, Maryland :Rowman & Littlefield,2023. - 1 online resource :ill.

Includes bibliographical references and index.

Conflict management and leadership for managers : knowledge, skills, and processes to harness the power of rapid change, third edition -- Brief Contents -- Contents -- Boxes, Figures, and Tables -- Acknowledgments -- Introduction to the Third Edition -- Part I. Basic Conflict Management Knowledge and Skills -- 1. Manager Know Thyself: The Traits and Behaviors of Great Conflict Managers -- 2. Theory to Practice: The Root Causes and Cures of Conflict -- 3. The Power of Negotiation: Essential Concepts and Skills -- 4. The Alternative Dispute Resolution (ADR) Continuum -- 5. Managing across Cultures and Generations: Deeper Understanding for Maximal Performance -- Part II. The Prevention and Resolution of Internal Organizational Conflicts -- 6. Building Healthy Organizational Cultures: The Foundation of Success -- 7. Interpersonal Dispute Resolution at Work: Enhancing Employee Engagement and Teamwork -- 8. Leadership amid Chaotic Change: New Tools for a Transformed World -- 9. Dispute System Design and Working with Unions -- 10. The Ombudsman at Work: Coaching, Facilitating, Training, and Shaping Organizations -- Part III. The Prevention and Resolution of External Organizational Conflicts -- 11. Principles and Systems for Superior Customer Service and Customer Recapture -- 12. Public Policy Decision-Making and Collaboration with Regulators -- 13. Facilitating Meetings and Large-Group Decision-Making Processes -- Glossary of Key Terms -- References -- Index -- About the Author.

Access restricted to authorized users and institutions.

"A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators"--

Mode of access: World Wide Web.

ISBN: 9781538177983$q(electronic bk.)

LCCN: 2023019074Subjects--Topical Terms:

219544
Conflict management.

LC Class. No.: HD42

Dewey Class. No.: 658.4/053

Conflict management and leadership for managersknowledge, skills, and processes to harness the power of rapid change /
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245 1 0 $a Conflict management and leadership for managers $h [electronic resource] : $b knowledge, skills, and processes to harness the power of rapid change / $c Susan S. Raines.
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300 $a 1 online resource : $b ill.
504 $a Includes bibliographical references and index.
505 0 $a Conflict management and leadership for managers : knowledge, skills, and processes to harness the power of rapid change, third edition -- Brief Contents -- Contents -- Boxes, Figures, and Tables -- Acknowledgments -- Introduction to the Third Edition -- Part I. Basic Conflict Management Knowledge and Skills -- 1. Manager Know Thyself: The Traits and Behaviors of Great Conflict Managers -- 2. Theory to Practice: The Root Causes and Cures of Conflict -- 3. The Power of Negotiation: Essential Concepts and Skills -- 4. The Alternative Dispute Resolution (ADR) Continuum -- 5. Managing across Cultures and Generations: Deeper Understanding for Maximal Performance -- Part II. The Prevention and Resolution of Internal Organizational Conflicts -- 6. Building Healthy Organizational Cultures: The Foundation of Success -- 7. Interpersonal Dispute Resolution at Work: Enhancing Employee Engagement and Teamwork -- 8. Leadership amid Chaotic Change: New Tools for a Transformed World -- 9. Dispute System Design and Working with Unions -- 10. The Ombudsman at Work: Coaching, Facilitating, Training, and Shaping Organizations -- Part III. The Prevention and Resolution of External Organizational Conflicts -- 11. Principles and Systems for Superior Customer Service and Customer Recapture -- 12. Public Policy Decision-Making and Collaboration with Regulators -- 13. Facilitating Meetings and Large-Group Decision-Making Processes -- Glossary of Key Terms -- References -- Index -- About the Author.
506 $a Access restricted to authorized users and institutions.
520 $a "A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators"-- $c Provided by publisher.
538 $a Mode of access: World Wide Web.
588 $a Description based on print version record and CIP data provided by publisher.
650 0 $a Conflict management. $3 219544
650 0 $a Interpersonal relations. $3 175687
650 0 $a Personnel management $x Psychological aspects. $3 231697
650 0 $a Customer relations. $3 202164
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