國立高雄大學圖資館 |

Language: English

Back

Organizational listening and responseattending to external stakeholders /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Organizational listening and responseby David Randall Brandt, William A. Donohue.
Reminder of title:	attending to external stakeholders /
Author:	Brandt, David Randall.
other author:	Donohue, William A.
Published:	Cham :Springer Nature Switzerland :2024.
Description:	xvi, 240 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Communication in organizations.
Online resource:	https://doi.org/10.1007/978-3-031-58779-5
ISBN:	9783031587795$q(electronic bk.)

Organizational listening and responseattending to external stakeholders /
Brandt, David Randall.

Organizational listening and responseattending to external stakeholders /[electronic resource] :by David Randall Brandt, William A. Donohue. - Cham :Springer Nature Switzerland :2024. - xvi, 240 p. :ill. (some col.), digital ;24 cm. - New perspectives in organizational communication,2730-5341. - New perspectives in organizational communication..

Chapter 1- The Organizational Listening Imperative -- Chapter 2- Foundations of Organizational Listening -- Chapter 3- A Conceptual Model of Listening and Responding to External Stakeholders -- Chapter 4- Capturing and Leveraging the "Voice of the Customer" -- Chapter 5- A Program of Research on Organizational Listening Practices and Effectiveness -- Chapter 6- Assessing the Current State of Corporate Voice of the Customer Programs - Part One -- Chapter 7- Assessing the Current State of Corporate Voice of the Customer Programs - Part Two -- Chapter 8- Assessing the Current State of Corporate Voice of the Customer Programs - Part Three -- Chapter 9- Organizational Listening in 2023: Perspectives of Thought Leaders and Subject Matter Experts -- Chapter 10- Addressing Organizational Listening Challenges and Opportunities: Some Best Practices and Potential Solutions.

This book argues that listening to constituents who reside outside organizational boundaries, but who are essential members of an organization's ecosystem, is a vital constitutive element of organizational communication. It also attempts to demonstrate that, by and large, the field of organizational communication has neglected such listening. The book goes on to introduce a conceptual and methodological framework organizations can use to assess listening practices and effectiveness. Through a combination of theory, research, and case illustrations, the book will be valuable to both scholars and practitioners in the fields of organizational communication, marketing, and public relations. It will provide insight and direction for theory-building, knowledge development, and implementation of best practices. David Randall Brandt is Associate Professor of Practice in the School of Media and Communication at Northern Kentucky University, USA and former Founder and Principal of Voice Crafter, a Cincinnati-based research and consulting firm. He has assisted more than 300 organizations in North America, Europe, Asia, and Australia with their efforts to listen and respond to customers, employees, and other external stakeholders. William A. Donohue is Professor of Communication at Michigan State University. He has published extensively in the areas of conflict, communication, negotiation, and mediation, while also conducting workshops and other intervention activities focusing on communication, leadership development, and conflict management.

ISBN: 9783031587795$q(electronic bk.)

Standard No.: 10.1007/978-3-031-58779-5doiSubjects--Topical Terms:

200077
Communication in organizations.

LC Class. No.: HD30.3

Dewey Class. No.: 658.45

Organizational listening and responseattending to external stakeholders /
LDR:03536nmm a2200337 a 4500 001 666550
003 DE-He213
005 20240710130405.0
006 m d
007 cr nn 008maaau
008 250107s2024 sz s 0 eng d
020 $a 9783031587795$q(electronic bk.)
020 $a 9783031587788$q(paper)
024 7 $a 10.1007/978-3-031-58779-5 $2 doi
035 $a 978-3-031-58779-5
040 $a GP $c GP
041 0 $a eng
050 4 $a HD30.3
072 7 $a KJP $2 bicssc
072 7 $a BUS007000 $2 bisacsh
072 7 $a KJP $2 thema
082 0 4 $a 658.45 $2 23
090 $a HD30.3 $b .B821 2024
100 1 $a Brandt, David Randall. $3 979297
245 1 0 $a Organizational listening and response $h [electronic resource] : $b attending to external stakeholders / $c by David Randall Brandt, William A. Donohue.
260 $a Cham : $b Springer Nature Switzerland : $b Imprint: Palgrave Macmillan, $c 2024.
300 $a xvi, 240 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a New perspectives in organizational communication, $x 2730-5341
505 0 $a Chapter 1- The Organizational Listening Imperative -- Chapter 2- Foundations of Organizational Listening -- Chapter 3- A Conceptual Model of Listening and Responding to External Stakeholders -- Chapter 4- Capturing and Leveraging the "Voice of the Customer" -- Chapter 5- A Program of Research on Organizational Listening Practices and Effectiveness -- Chapter 6- Assessing the Current State of Corporate Voice of the Customer Programs - Part One -- Chapter 7- Assessing the Current State of Corporate Voice of the Customer Programs - Part Two -- Chapter 8- Assessing the Current State of Corporate Voice of the Customer Programs - Part Three -- Chapter 9- Organizational Listening in 2023: Perspectives of Thought Leaders and Subject Matter Experts -- Chapter 10- Addressing Organizational Listening Challenges and Opportunities: Some Best Practices and Potential Solutions.
520 $a This book argues that listening to constituents who reside outside organizational boundaries, but who are essential members of an organization's ecosystem, is a vital constitutive element of organizational communication. It also attempts to demonstrate that, by and large, the field of organizational communication has neglected such listening. The book goes on to introduce a conceptual and methodological framework organizations can use to assess listening practices and effectiveness. Through a combination of theory, research, and case illustrations, the book will be valuable to both scholars and practitioners in the fields of organizational communication, marketing, and public relations. It will provide insight and direction for theory-building, knowledge development, and implementation of best practices. David Randall Brandt is Associate Professor of Practice in the School of Media and Communication at Northern Kentucky University, USA and former Founder and Principal of Voice Crafter, a Cincinnati-based research and consulting firm. He has assisted more than 300 organizations in North America, Europe, Asia, and Australia with their efforts to listen and respond to customers, employees, and other external stakeholders. William A. Donohue is Professor of Communication at Michigan State University. He has published extensively in the areas of conflict, communication, negotiation, and mediation, while also conducting workshops and other intervention activities focusing on communication, leadership development, and conflict management.
650 0 $a Communication in organizations. $3 200077
650 0 $a Listening. $3 300939
650 1 4 $a Corporate Communication. $3 924029
650 2 4 $a Management. $3 180005
650 2 4 $a Organization. $3 180004
650 2 4 $a Marketing. $3 182957
700 1 $a Donohue, William A. $3 979298
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
830 0 $a New perspectives in organizational communication. $3 882838
856 4 0 $u https://doi.org/10.1007/978-3-031-58779-5
950 $a Business and Management (SpringerNature-41169)