國立高雄大學圖資館 |

Organizational communication in the digital eraexamining the impact of AI, chatbots, and COVID-19 /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Organizational communication in the digital eraedited by Martin N. Ndlela.
Reminder of title:	examining the impact of AI, chatbots, and COVID-19 /
other author:	Ndlela, Martin N.
Published:	Cham :Springer Nature Switzerland :2024.
Description:	xxiii, 395 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Business communication.
Online resource:	https://doi.org/10.1007/978-3-031-58307-0
ISBN:	9783031583070$q(electronic bk.)

Organizational communication in the digital eraexamining the impact of AI, chatbots, and COVID-19 /
Organizational communication in the digital eraexamining the impact of AI, chatbots, and COVID-19 /[electronic resource] :edited by Martin N. Ndlela. - Cham :Springer Nature Switzerland :2024. - xxiii, 395 p. :ill. (some col.), digital ;24 cm. - New perspectives in organizational communication,2730-5341. - New perspectives in organizational communication..

Chapter 1. Ongoing Digital Transformation of Organizational Communication: An Introduction -- Section 1: Emerging Technologies And Organizational Communication -- Chapter 2. The Diffusion of Chatbot Research Across Disciplines: A Systematic Literature Review -- Chapter 3. Artificial intelligence in organizational communication: challenges, opportunities, and implications -- Chapter 4. Conversational AI in Organizational Communication -- Chapter 5. Role of Contemporary Communication Technologies for Listening to Stakeholders -- Chapter 6. Digital communication strategy and strategic communication in (inter)action: the Portuguese and the social media -- Chapter 7. Platform Communication and Big Data Sharing in Norwegian farming organizations -- Chapter 8. Communication in hot areas - technology and sign-systems for emergency first responders -- Section 2: Organizational Communication In The Covid And Post-Covid Era -- Chapter 9. From Forced Remote Work to Forced Office work? Factors Influencing Change in Willingness to Work Remotely -- Chapter 10. Internal Communications during Crisis-induced Organizational Change -- Chapter 11. The Communicative Constitution of Organizations in an era of re-materialization - A case study of three organizations -- Chapter 12: Norwegian Police Crisis Communication during the COVID-19 pandemic. Digital Opportunities and Challenges -- Chapter 13. From talent management towards talent engagement - responsiveness in a digitized post-Covid-19 strategic organisation -- Chapter 14. Communication for Stakeholder Leadership in the Post-pandemic Digital Era -- Chapter 15. Video Communication in the Post-Pandemic Era: Understanding the challenges and opportunities for the future of workplace communication -- Chapter 16. The digital communication of religious organizations: a case study of a Muslim Mosque.

This edited collection examines different facets of organizational communication in the context of current technological developments and disruptions brought about by the COVID-19 pandemic. AI is making inroads in organizational communication practice, influencing how organizations communicate and interact with their environments. It drives, augments and supplements organizational communication. Chatbots, for example, are becoming increasingly relied upon by organizations, using them to manage basic communication tasks that used to belong solidly to the realm of human. Similarly, developments such as ChatGPT have attracted scholarly attention due to their perceived implications on various aspects of communication. All of this has a profound effect on human interactions and relationships in organizational settings. Filling a gap in scholarship around organizational communication in light of ongoing digital transformation processes and COVID-19 induced transformations, chapters provide an up-to-date account of how new communication technologies, especially AI, are transforming organizational communication. The contributions reflect upon the most current theory and practice in the field in the post-COVID era. Combining theory, applied scholarship and fresh case studies, this is a valuable resource that reflects on the new realities of today's organizational environment. Martin N. Ndlela is a Professor of Communication at Inland Norway School of Business and Social Sciences. He holds a PhD in media and communication from the University of Oslo. He is also Research Associate at the Department of Strategic Communication, University of Johannesburg. He researches and teaches courses on crisis communication, social media, digital communication and organizational communication. A prolific author, his recent publications include Risk and Crisis Communication during the Covid-19 pandemic, Global Pandemics and Media Ethics, Crisis Communication, and Social Media and Elections in Africa. Volume 1 & 2.

ISBN: 9783031583070$q(electronic bk.)

Standard No.: 10.1007/978-3-031-58307-0doiSubjects--Topical Terms:

199978
Business communication.

LC Class. No.: HF5718

Dewey Class. No.: 651.7

Organizational communication in the digital eraexamining the impact of AI, chatbots, and COVID-19 /
LDR:04992nmm a2200337 a 4500 001 666579
003 DE-He213
005 20240731125659.0
006 m d
007 cr nn 008maaau
008 250107s2024 sz s 0 eng d
020 $a 9783031583070$q(electronic bk.)
020 $a 9783031583063$q(paper)
024 7 $a 10.1007/978-3-031-58307-0 $2 doi
035 $a 978-3-031-58307-0
040 $a GP $c GP
041 0 $a eng
050 4 $a HF5718
072 7 $a KJM $2 bicssc
072 7 $a BUS041000 $2 bisacsh
072 7 $a KJM $2 thema
082 0 4 $a 651.7 $2 23
090 $a HF5718 $b .O68 2024
245 0 0 $a Organizational communication in the digital era $h [electronic resource] : $b examining the impact of AI, chatbots, and COVID-19 / $c edited by Martin N. Ndlela.
260 $a Cham : $b Springer Nature Switzerland : $b Imprint: Palgrave Macmillan, $c 2024.
300 $a xxiii, 395 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a New perspectives in organizational communication, $x 2730-5341
505 0 $a Chapter 1. Ongoing Digital Transformation of Organizational Communication: An Introduction -- Section 1: Emerging Technologies And Organizational Communication -- Chapter 2. The Diffusion of Chatbot Research Across Disciplines: A Systematic Literature Review -- Chapter 3. Artificial intelligence in organizational communication: challenges, opportunities, and implications -- Chapter 4. Conversational AI in Organizational Communication -- Chapter 5. Role of Contemporary Communication Technologies for Listening to Stakeholders -- Chapter 6. Digital communication strategy and strategic communication in (inter)action: the Portuguese and the social media -- Chapter 7. Platform Communication and Big Data Sharing in Norwegian farming organizations -- Chapter 8. Communication in hot areas - technology and sign-systems for emergency first responders -- Section 2: Organizational Communication In The Covid And Post-Covid Era -- Chapter 9. From Forced Remote Work to Forced Office work? Factors Influencing Change in Willingness to Work Remotely -- Chapter 10. Internal Communications during Crisis-induced Organizational Change -- Chapter 11. The Communicative Constitution of Organizations in an era of re-materialization - A case study of three organizations -- Chapter 12: Norwegian Police Crisis Communication during the COVID-19 pandemic. Digital Opportunities and Challenges -- Chapter 13. From talent management towards talent engagement - responsiveness in a digitized post-Covid-19 strategic organisation -- Chapter 14. Communication for Stakeholder Leadership in the Post-pandemic Digital Era -- Chapter 15. Video Communication in the Post-Pandemic Era: Understanding the challenges and opportunities for the future of workplace communication -- Chapter 16. The digital communication of religious organizations: a case study of a Muslim Mosque.
520 $a This edited collection examines different facets of organizational communication in the context of current technological developments and disruptions brought about by the COVID-19 pandemic. AI is making inroads in organizational communication practice, influencing how organizations communicate and interact with their environments. It drives, augments and supplements organizational communication. Chatbots, for example, are becoming increasingly relied upon by organizations, using them to manage basic communication tasks that used to belong solidly to the realm of human. Similarly, developments such as ChatGPT have attracted scholarly attention due to their perceived implications on various aspects of communication. All of this has a profound effect on human interactions and relationships in organizational settings. Filling a gap in scholarship around organizational communication in light of ongoing digital transformation processes and COVID-19 induced transformations, chapters provide an up-to-date account of how new communication technologies, especially AI, are transforming organizational communication. The contributions reflect upon the most current theory and practice in the field in the post-COVID era. Combining theory, applied scholarship and fresh case studies, this is a valuable resource that reflects on the new realities of today's organizational environment. Martin N. Ndlela is a Professor of Communication at Inland Norway School of Business and Social Sciences. He holds a PhD in media and communication from the University of Oslo. He is also Research Associate at the Department of Strategic Communication, University of Johannesburg. He researches and teaches courses on crisis communication, social media, digital communication and organizational communication. A prolific author, his recent publications include Risk and Crisis Communication during the Covid-19 pandemic, Global Pandemics and Media Ethics, Crisis Communication, and Social Media and Elections in Africa. Volume 1 & 2.
650 0 $a Business communication. $3 199978
650 0 $a Artificial intelligence. $3 194058
650 0 $a Chatbots. $3 970198
650 0 $a Digital communications. $3 182399
650 1 4 $a Management. $3 180005
700 1 $a Ndlela, Martin N. $3 830509
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
830 0 $a New perspectives in organizational communication. $3 882838
856 4 0 $u https://doi.org/10.1007/978-3-031-58307-0
950 $a Business and Management (SpringerNature-41169)