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Customer xperience leadershipa blueprint to maximize performance /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Customer xperience leadershipNadav Goldschmidt.
其他題名:	a blueprint to maximize performance /
作者:	Goldschmidt, Nadav.
出版者:	Singapore :World Scientific,c2024.
面頁冊數:	1 online resource.
標題:	Customer relations.
電子資源:	https://www.worldscientific.com/worldscibooks/10.1142/13077#t=toc
ISBN:	9789811264092$q(ebook for institutions)

Customer xperience leadershipa blueprint to maximize performance /
Goldschmidt, Nadav.

Customer xperience leadershipa blueprint to maximize performance /[electronic resource] :Nadav Goldschmidt. - 1st ed. - Singapore :World Scientific,c2024. - 1 online resource. - World Scientific lecture notes in marketing ;vol. 1. - World Scientific lecture notes in marketing ;vol. 1..

Includes bibliographical references and index.

"This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership"--

ISBN: 9789811264092$q(ebook for institutions)Subjects--Topical Terms:

202164
Customer relations.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.8/12

Customer xperience leadershipa blueprint to maximize performance /
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245 1 0 $a Customer xperience leadership $h [electronic resource] : $b a blueprint to maximize performance / $c Nadav Goldschmidt.
250 $a 1st ed.
260 $a Singapore : $b World Scientific, $c c2024.
300 $a 1 online resource.
490 1 $a World Scientific lecture notes in marketing ; $v vol. 1
504 $a Includes bibliographical references and index.
520 $a "This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership"-- $c Provided by publisher.
588 $a Description based on print version record and CIP data provided by publisher; resource not viewed.
650 0 $a Customer relations. $3 202164
650 0 $a Marketing. $3 182957
650 0 $a Leadership. $3 187557
830 0 $a World Scientific lecture notes in marketing ; $v vol. 1. $3 995851
856 4 0 $u https://www.worldscientific.com/worldscibooks/10.1142/13077#t=toc