國立高雄大學圖資館 |

Language: English

Back

Smart Services Summitproceedings of the sixth conference, held in Zurich, Switzerland in October 2024 /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Smart Services Summitedited by Shaun West ... [et al.].
Reminder of title:	proceedings of the sixth conference, held in Zurich, Switzerland in October 2024 /
other author:	West, Shaun.
corporate name:
Published:	Cham :Springer Nature Switzerland :2025.
Description:	xxxii, 203 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Service industriesHandbooks, manuals, etc.Technological innovations
Online resource:	https://doi.org/10.1007/978-3-031-86958-7
ISBN:	9783031869587$q(electronic bk.)

Smart Services Summitproceedings of the sixth conference, held in Zurich, Switzerland in October 2024 /
Smart Services Summitproceedings of the sixth conference, held in Zurich, Switzerland in October 2024 /[electronic resource] :edited by Shaun West ... [et al.]. - Cham :Springer Nature Switzerland :2025. - xxxii, 203 p. :ill. (some col.), digital ;24 cm. - Progress in IS,2196-8713. - Progress in IS..

This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily focused on digital co-creation in the smart services era and the transformative power of digital technologies and artificial intelligence in service ecosystems. The book explores the dynamics of value co-creation and examines how digital tools and artificial intelligence are enhancing interactions between service providers and consumers to innovate and improve service delivery. It covers a range of pertinent topics including the automation of customer engagement, the role of data analytics in understanding value perception, and the ethical considerations of AI in services. It also presents case studies that illustrate successful applications of AI in service design, offering readers a comprehensive view of how these technologies are fostering innovative co-creation practices. With contributions from leading academics and industry experts, this publication is essential for anyone interested in the future of service industries. It provides a scholarly yet accessible examination of how digital tools are not only reshaping service interactions but also establishing new paradigms for business and customer experiences in the digital age.

ISBN: 9783031869587$q(electronic bk.)

Standard No.: 10.1007/978-3-031-86958-7doiSubjects--Topical Terms:

719479
Service industries
--Technological innovations--Handbooks, manuals, etc.

LC Class. No.: HD9980.5

Dewey Class. No.: 338.47

Smart Services Summitproceedings of the sixth conference, held in Zurich, Switzerland in October 2024 /
LDR:02477nmm a2200325 a 4500 001 686987
003 DE-He213
005 20250515130258.0
006 m d
007 cr nn 008maaau
008 260309s2025 sz s 0 eng d
020 $a 9783031869587$q(electronic bk.)
020 $a 9783031869570$q(paper)
024 7 $a 10.1007/978-3-031-86958-7 $2 doi
035 $a 978-3-031-86958-7
040 $a GP $c GP
041 0 $a eng
050 4 $a HD9980.5
072 7 $a KNS $2 bicssc
072 7 $a BUS070080 $2 bisacsh
072 7 $a KNS $2 thema
082 0 4 $a 338.47 $2 23
090 $a HD9980.5 $b .S636 2024
111 2 $n (3rd : $d 1998 : $c Amsterdam, Netherlands) $3 194767
245 1 0 $a Smart Services Summit $h [electronic resource] : $b proceedings of the sixth conference, held in Zurich, Switzerland in October 2024 / $c edited by Shaun West ... [et al.].
260 $a Cham : $b Springer Nature Switzerland : $b Imprint: Springer, $c 2025.
300 $a xxxii, 203 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a Progress in IS, $x 2196-8713
520 $a This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily focused on digital co-creation in the smart services era and the transformative power of digital technologies and artificial intelligence in service ecosystems. The book explores the dynamics of value co-creation and examines how digital tools and artificial intelligence are enhancing interactions between service providers and consumers to innovate and improve service delivery. It covers a range of pertinent topics including the automation of customer engagement, the role of data analytics in understanding value perception, and the ethical considerations of AI in services. It also presents case studies that illustrate successful applications of AI in service design, offering readers a comprehensive view of how these technologies are fostering innovative co-creation practices. With contributions from leading academics and industry experts, this publication is essential for anyone interested in the future of service industries. It provides a scholarly yet accessible examination of how digital tools are not only reshaping service interactions but also establishing new paradigms for business and customer experiences in the digital age.
650 0 $a Service industries $x Technological innovations $v Handbooks, manuals, etc. $3 719479
650 0 $a Service industries $v Case studies. $3 446956
650 0 $a Industrial engineering. $3 200218
650 1 4 $a Services. $3 675813
650 2 4 $a IT in Business. $3 703717
650 2 4 $a Industrial Management. $3 910688
650 2 4 $a Sustainability. $3 376755
650 2 4 $a Industrial and Production Engineering. $3 273753
700 1 $a West, Shaun. $3 897460
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
830 0 $a Progress in IS. $3 675792
856 4 0 $u https://doi.org/10.1007/978-3-031-86958-7
950 $a Business and Management (SpringerNature-41169)