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Insurance ombudsman schemesa comparative analysis /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Insurance ombudsman schemesedited by Helmut Heiss ... [et al.].
Reminder of title:	a comparative analysis /
other author:	Heiss, Helmut.
Published:	Cham :Springer Nature Switzerland :2025.
Description:	viii, 380 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Insurance claims.
Online resource:	https://doi.org/10.1007/978-3-032-01500-6
ISBN:	9783032015006$q(electronic bk.)

Insurance ombudsman schemesa comparative analysis /
Insurance ombudsman schemesa comparative analysis /[electronic resource] :edited by Helmut Heiss ... [et al.]. - Cham :Springer Nature Switzerland :2025. - viii, 380 p. :ill. (some col.), digital ;24 cm. - AIDA Europe research series on insurance law and regulation,v. 152662-1789 ;. - AIDA Europe research series on insurance law and regulation ;v.2..

Part I: Generalities -- Introduction -- Law-based Ombudsman Schemes: The Finnish experience -- On Union Law Concerning Alternative Dispute Resolution Methods with Regard to Insurance Disputes -- Part II: Comparative Analysis -- Insurance Ombudsman Schemes -- Part III: Country Reports -- Belgium -- Croatia -- Finland -- France -- Germany -- Ireland -- Netherlands -- Poland -- Spanish System -- Switzerland.

The book explores the institution of the insurance ombudsman - an alternative dispute resolution service outside of the court dedicated to resolving complaints filed by customers against insurers and insurance intermediaries. The ombudsman scheme constitutes a significant element of every insurance market, as it contributes to enhancing consumer protection and increasing trust in the insurance industry. Despite these valuable functions, not all jurisdictions provide insurance consumers with easy and effective access to ombudsman services. In the interest of promoting good market practices, this book provides an in-depth discussion on the role and workings of insurance ombudsman services in Europe. The book may serve as a source of inspiration for both established ombudsman institutions when rethinking their structure, and for emerging markets when considering the introduction of ombudsman schemes. The main body consists of reports on insurance ombudsman schemes in ten representative European jurisdictions, based on a detailed, uniform questionnaire. Written by experts from academia and representatives of insurance ombudsman offices, the book will benefit ombudsman officers, regulators, supervisors, practitioners, academics, students and, more generally, all those involved with or interested in insurance, dispute resolution and consumer protection.

ISBN: 9783032015006$q(electronic bk.)

Standard No.: 10.1007/978-3-032-01500-6doiSubjects--Topical Terms:

822442
Insurance claims.

LC Class. No.: HG8107

Dewey Class. No.: 368.014

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520 $a The book explores the institution of the insurance ombudsman - an alternative dispute resolution service outside of the court dedicated to resolving complaints filed by customers against insurers and insurance intermediaries. The ombudsman scheme constitutes a significant element of every insurance market, as it contributes to enhancing consumer protection and increasing trust in the insurance industry. Despite these valuable functions, not all jurisdictions provide insurance consumers with easy and effective access to ombudsman services. In the interest of promoting good market practices, this book provides an in-depth discussion on the role and workings of insurance ombudsman services in Europe. The book may serve as a source of inspiration for both established ombudsman institutions when rethinking their structure, and for emerging markets when considering the introduction of ombudsman schemes. The main body consists of reports on insurance ombudsman schemes in ten representative European jurisdictions, based on a detailed, uniform questionnaire. Written by experts from academia and representatives of insurance ombudsman offices, the book will benefit ombudsman officers, regulators, supervisors, practitioners, academics, students and, more generally, all those involved with or interested in insurance, dispute resolution and consumer protection.
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