ISO 9000 Series Standards.

ISO 9001:2000 for small businesses / by: (Language materials, printed)

Understanding and implementing ISO 9000 and ISO standards / by: (Language materials, printed)

Virtual leadership and the ISO9000 imperative / by: (Language materials, printed)

Management systems and organizational performancethe quest for excellence beyond ISO9000 / by: (Electronic resources)

Customer satisfaction measurement for ISO 9000:2000 by: (Electronic resources)

Qualitymanagement essentials / by: (Electronic resources)

System analysis.

Total quality management.

Consumers

Organizational learning.

Organizational effectiveness.

ISO 9000 Series Standards.

Quality control.

Marketing research.

Consumer satisfaction