Service industries - Quality control.

EmpowermentHR strategies for service excellence / by: (Electronic resources)

Service design and delivery by: (Electronic resources)

The Sage encyclopedia of quality and the service economy / by: (Language materials, printed)

How to get things righta guide to finding and fixing service delivery problems / by: (Electronic resources)

Operations Research/Decision Theory.

Service industries

Services.

Management of Computing and Information Systems.

Knowledge Management.

Operations Management.

Business Information Systems.

Quality control

Customer services

Customer services.

Computer Science.

Popular Science in Business and Management.

Innovation/Technology Management.

Tourism Management.

Service industries.

Management/Business for Professionals.