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Managing high-tech services using a ...
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Blumberg, Donald F.
Managing high-tech services using a CRM strategy /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Managing high-tech services using a CRM strategy /Donald F. Blumberg.
Author:
Blumberg, Donald F.
Published:
Boca Raton, FL :St. Lucie Press,c2003.
Description:
xv, 357 p. ;25 cm.
Subject:
Customer servicesManagement.
ISBN:
1574443461 (alk. paper) :
Managing high-tech services using a CRM strategy /
Blumberg, Donald F.
Managing high-tech services using a CRM strategy /
Donald F. Blumberg. - Boca Raton, FL :St. Lucie Press,c2003. - xv, 357 p. ;25 cm.
Includes bibliographical references and index.
ISBN: 1574443461 (alk. paper) :NT$2186
LCCN: 2002031761Subjects--Topical Terms:
221325
Customer services
--Management.
LC Class. No.: HF5415.5 / 2003
Dewey Class. No.: 658.8/12
Managing high-tech services using a CRM strategy /
LDR
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090528s2003 flu b 001 0 eng
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2002031761
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1574443461 (alk. paper) :
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NT$2186
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HF5415.5
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2003
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Blumberg, Donald F.
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Managing high-tech services using a CRM strategy /
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Donald F. Blumberg.
260
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Boca Raton, FL :
$c
c2003.
$b
St. Lucie Press,
300
$a
xv, 357 p. ;
$c
25 cm.
504
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Includes bibliographical references and index.
650
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Customer services
$x
Management.
$3
221325
650
$a
Strategic planning.
$3
191522
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西方語文圖書區(四樓)
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1 records • Pages 1 •
1
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320000316317
西方語文圖書區(四樓)
1圖書
一般圖書
HF5415.5 B658 2003
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1 records • Pages 1 •
1
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