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CRM in financial services :a practic...

Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM in financial services :Bryan Foss & Merlin Stone.
Reminder of title:	a practical guide to making customer relationship management work /
Author:	Foss, Bryan.
other author:	Stone, Merlin,
Published:	London ;Kogan Page,2002.
Description:	xviii, 700 p. :ill. ;26 cm.
Subject:	Financial services industryCustomer services.
ISBN:	0749436964 :

CRM in financial services :a practical guide to making customer relationship management work /
Foss, Bryan.

CRM in financial services :a practical guide to making customer relationship management work /Bryan Foss & Merlin Stone. - London ;Kogan Page,2002. - xviii, 700 p. :ill. ;26 cm.

Includes bibliographical references and index.

ISBN: 0749436964 :NT$3660

LCCN: 2003268012

Nat. Bib. No.: GBA2-Y6540Subjects--Topical Terms:

243343
Financial services industry
--Customer services.

LC Class. No.: HG173 / .F751 2002

Dewey Class. No.: 332.10688

CRM in financial services :a practical guide to making customer relationship management work /
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015 $a GBA2-Y6540
020 $a 0749436964 : $c NT$3660
035 $a 00222096
040 $a UKM $c UKM $d C#P $d DLC
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042 $a lccopycat
050 4 $a HG173 $b .F751 2002
082 0 4 $2 21 $a 332.10688
100 $a Foss, Bryan. $3 243342
245 1 0 $a CRM in financial services : $b a practical guide to making customer relationship management work / $c Bryan Foss & Merlin Stone.
260 $a London ; $a Milford, CT : $c 2002. $b Kogan Page,
300 $a xviii, 700 p. : $b ill. ; $c 26 cm.
504 $a Includes bibliographical references and index.
650 $a Financial services industry $x Customer services. $3 243343
700 $a Stone, Merlin, $d 1948- $3 243341