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Service Productivity Management :Improving Service Performance using Data Envelopment Analysis (DEA) /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service Productivity Management :by H. David Sherman, Joe Zhu.
Reminder of title:	Improving Service Performance using Data Envelopment Analysis (DEA) /
Author:	Sherman, H. David.
other author:	Zhu, Joe.
Published:	Boston, MA :Springer Science+Business Media, LLC,2006.
Description:	v.: digital
Subject:	Economics
Online resource:	http://dx.doi.org/10.1007/0-387-33231-6
ISBN:	9780387332116 (paper)

Service Productivity Management :Improving Service Performance using Data Envelopment Analysis (DEA) /
Sherman, H. David.

Service Productivity Management :Improving Service Performance using Data Envelopment Analysis (DEA) /[electronic resource] :by H. David Sherman, Joe Zhu. - Boston, MA :Springer Science+Business Media, LLC,2006. - v.: digital

ISBN: 9780387332116 (paper)Subjects--Topical Terms:

187507
Economics

LC Class. No.: HD9980.5 / .S472 2006

Dewey Class. No.: 658.3/14

Service Productivity Management :Improving Service Performance using Data Envelopment Analysis (DEA) /
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