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主管領導行為、工作滿意度、組織承諾與離職傾向關係之研究-以V保全公司為例...
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國立高雄大學高階經營管理碩士在職專班(EMBA)
主管領導行為、工作滿意度、組織承諾與離職傾向關係之研究-以V保全公司為例 = A study of The Relationship among Leadership Behavior、Job Satisfaction、Organizational Commitment and Intent to Leave- A case ofthe V Security Company
紀錄類型:
書目-語言資料,印刷品 : 單行本
並列題名:
A study of The Relationship among Leadership Behavior、Job Satisfaction、Organizational Commitment and Intent to Leave- A case ofthe V Security Company
作者:
關治銘,
其他團體作者:
國立高雄大學
出版地:
[高雄市]
出版者:
撰者;
出版年:
2009[民98]
面頁冊數:
96面圖、表 : 30公分;
標題:
主管領導行為
標題:
Intent to Leave
電子資源:
http://handle.ncl.edu.tw/11296/ndltd/53867474317035794494
附註:
參考書目:面
附註:
指導教授:黃英忠、杜佩蘭
摘要註:
天下雜誌探討國內行業淨利率連續八年超過15%以上的高收益企業,其中保全業排入前33名之列,近年台灣保全服務業家數已超過555家,2005年營業額高達330多億台幣,成為國內十大成長行業之一,未來勢必吸引更多業者投入,顯示了保全業近年來強勢的成長,也成了企業管理上關注的議題之ㄧ。 保全業屬高度勞力密集的產業,因此在對於客戶的服務過程中,員工的素質與態度所產生的口碑優劣,即直接影響公司的商譽與評價,然而高離職率直接衝擊保全公司的服務品質,另在在保全業的各管理階層內,大多數的主管經歷來自軍、憲、警退役成員所組成,也是產業很大的特色,其領導來自社會各階層的保全從業人員;而各企業有不同的願景與目標及企業領袖的特質所代表的管理風格,衍生出員工對於工作上的滿意及對於組織的承諾程度高低不同,本研究從主管領導行為對離職傾向的影響,探討組織承諾及工作滿意度在兩者之間的效果。對個案公司發出問卷1308份回收1167份,有效問卷1100份,有效回收率84.1%,經迴歸分析結果如下:1.主管領導行為對於離職傾向呈顯著負向影響。2.工作滿意度在主管領導行為與離職傾向間存在調節效果。3.組織承諾在主管領導行為與離職傾向間存在調節效果。 The net profit rate has exceeded above 15% in successive eight years of the security industry ranked the 33rd (CommonWealth Megazine, No. 432) among the high revenue industries in Taiwan. Recently, the number of security companies has increased to more than 555 in Taiwan, and the annual business volume of security industry is over 330 hundred million NTD in 2005. The security industry has become one of ten growing industries and certaintly more and more people are attracted to invest in the near future which shows that security industry is growing strongly and turn into an important issue of business management. Security industry is highly manpower concentrated and the quality and working attitude of employees affect the evaluation and reputation of the company directly. However, high rate of intent to leave has impacted on the service quality; hense the intent to leave of employees is a theme in this research. A distinguishing feature of security organization is that most of manegers are retired military man, military policeman and policeman. The leadership behavior in this paryicular background whether to lead employees who came from different level of society, and to decrease the rate of intent to leave. Thus, the leadership behavior of manager is one of main issue in this syudy. Nevertheless, each company has different visions, gaols, and styles of leadership which evolve in different level of job satisficcation and organizational commitment whether to hav modulating effects on leadership behavior and intent to leave. Therefore, job satisfication and organizational commitment are another two major components for our discussion. The questionnaires are sent out 1308 copies and returned 1167 copies. The final samples used for this analysis consist of 1100 observations with complete information, for a 84.1% cpmpletion rate. The empirical results are as below:1.Leadership behavior has significant negatively correlation with intent to leave.2.Job satification has negative modulating effects on leadership behavior and intent to leave.3.Organization commitment has negative modulating effects on leasdership behavior and intent to leave.
主管領導行為、工作滿意度、組織承諾與離職傾向關係之研究-以V保全公司為例 = A study of The Relationship among Leadership Behavior、Job Satisfaction、Organizational Commitment and Intent to Leave- A case ofthe V Security Company
關, 治銘
主管領導行為、工作滿意度、組織承諾與離職傾向關係之研究-以V保全公司為例
= A study of The Relationship among Leadership Behavior、Job Satisfaction、Organizational Commitment and Intent to Leave- A case ofthe V Security Company / 關治銘撰 - [高雄市] : 撰者, 2009[民98]. - 96面 ; 圖、表 ; 30公分.
參考書目:面指導教授:黃英忠、杜佩蘭.
主管領導行為Intent to Leave
主管領導行為、工作滿意度、組織承諾與離職傾向關係之研究-以V保全公司為例 = A study of The Relationship among Leadership Behavior、Job Satisfaction、Organizational Commitment and Intent to Leave- A case ofthe V Security Company
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天下雜誌探討國內行業淨利率連續八年超過15%以上的高收益企業,其中保全業排入前33名之列,近年台灣保全服務業家數已超過555家,2005年營業額高達330多億台幣,成為國內十大成長行業之一,未來勢必吸引更多業者投入,顯示了保全業近年來強勢的成長,也成了企業管理上關注的議題之ㄧ。 保全業屬高度勞力密集的產業,因此在對於客戶的服務過程中,員工的素質與態度所產生的口碑優劣,即直接影響公司的商譽與評價,然而高離職率直接衝擊保全公司的服務品質,另在在保全業的各管理階層內,大多數的主管經歷來自軍、憲、警退役成員所組成,也是產業很大的特色,其領導來自社會各階層的保全從業人員;而各企業有不同的願景與目標及企業領袖的特質所代表的管理風格,衍生出員工對於工作上的滿意及對於組織的承諾程度高低不同,本研究從主管領導行為對離職傾向的影響,探討組織承諾及工作滿意度在兩者之間的效果。對個案公司發出問卷1308份回收1167份,有效問卷1100份,有效回收率84.1%,經迴歸分析結果如下:1.主管領導行為對於離職傾向呈顯著負向影響。2.工作滿意度在主管領導行為與離職傾向間存在調節效果。3.組織承諾在主管領導行為與離職傾向間存在調節效果。 The net profit rate has exceeded above 15% in successive eight years of the security industry ranked the 33rd (CommonWealth Megazine, No. 432) among the high revenue industries in Taiwan. Recently, the number of security companies has increased to more than 555 in Taiwan, and the annual business volume of security industry is over 330 hundred million NTD in 2005. The security industry has become one of ten growing industries and certaintly more and more people are attracted to invest in the near future which shows that security industry is growing strongly and turn into an important issue of business management. Security industry is highly manpower concentrated and the quality and working attitude of employees affect the evaluation and reputation of the company directly. However, high rate of intent to leave has impacted on the service quality; hense the intent to leave of employees is a theme in this research. A distinguishing feature of security organization is that most of manegers are retired military man, military policeman and policeman. The leadership behavior in this paryicular background whether to lead employees who came from different level of society, and to decrease the rate of intent to leave. Thus, the leadership behavior of manager is one of main issue in this syudy. Nevertheless, each company has different visions, gaols, and styles of leadership which evolve in different level of job satisficcation and organizational commitment whether to hav modulating effects on leadership behavior and intent to leave. Therefore, job satisfication and organizational commitment are another two major components for our discussion. The questionnaires are sent out 1308 copies and returned 1167 copies. The final samples used for this analysis consist of 1100 observations with complete information, for a 84.1% cpmpletion rate. The empirical results are as below:1.Leadership behavior has significant negatively correlation with intent to leave.2.Job satification has negative modulating effects on leadership behavior and intent to leave.3.Organization commitment has negative modulating effects on leasdership behavior and intent to leave.
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