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員工訓練計畫與工作績效之研究─以大陸的外商T公司為例 = A Study...

國立高雄大學高階經營管理碩士在職專班(EMBA)

員工訓練計畫與工作績效之研究─以大陸的外商T公司為例 = A Study of Employees’ Training Plan and Performance－A Case of T Company in Mainland China

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	A Study of Employees’ Training Plan and Performance－A Case of T Company in Mainland China
作者:	郭翠淳,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2009[民98]
面頁冊數:	8, 116面圖、表 : 30公分;
標題:	後測控制組設計
標題:	Performance
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/02743449161960858662
附註:	參考書目：面97-102
附註:	指導教授：李亭林
附註:	附錄：滿意度調查問卷─業務人員對技術團隊...等8種
摘要註:	中國自改革開放以來，積極地改善投資環境，吸引外商直接投資，同時也將外商的人才和管理體系帶到這個新興市場。T 公司為因應中國內需市場的擴大並創造公司價值，於是調整組織及優化在地的人力資源。本計畫透過實地訓練及問卷調查方式，以技術部門的工程師為研究對象，針對產品知識能力、績效評估及獎勵制度，整合績效考核的目標設定與教育訓練計畫，藉以評估技術人員的產品知識能力、研究工作缺失原因。在實證過程中，本研究企圖規劃與T 公司業務技術部門工作高度相關之產品訓練，以符合組織架構及產品專業分工的原則；透過人力盤點的方式評估技術人員的產品熟悉程度；蒐集、分析與歸納工作異常報告；藉由組織調整和新工作流程的制定以減少工作缺失。本研究探結果顯示，在實施產品教育訓練課程後，技術部門專業度已提高，公司整體工作績效也有顯著的進步，同時員工流動率也降低。然而人員的發展與受訓成績並不完全相關，受訓人員需要在訓練課程結束後持續的研讀產品才會取得更大的進步空間。 Since reform and opening up, China actively improve the investment environment toattract foreign direct investment, foreign talents and management systems into thisemerging markets. T Company adjusts the organization and optimizes HR to increase thevalue of company and to fit the need the market enlargement.This study, Sales Support Team as the research object, adopts product training andquestionnaire to survey the capacity of product knowledge, performance assessment andreward system. This research tries to integrate the Goal Setting Performance Assessmentand Education Training Program to assess ability of product knowledge and the reasonsof defaulted work for the technical engineer. In this empirical process, this studyattempted to plan a product training which is highly relevant to the work for TCompany's Sales Support Team to comply with the organizational structure and theprinciple of product specialization. Besides, this research identifies the productknowledge level of each technical person by way of HR auditing to collect, analyse andsummarize non-conformance report, and to reduce the defect of work by re-organizationand development of new workflow.The results of this study showed that the professional level of Sales Support Teamhas been increased after providing the product training, and the overall performance ofthe company has a significant progress, meanwhile, the employee turnover has beenreduced. However, staffs’ career developments and training results are not fully relevant ,trainees need to keep studying the characteristics of products and then reach theperformance after the training courses.

員工訓練計畫與工作績效之研究─以大陸的外商T公司為例 = A Study of Employees’ Training Plan and Performance－A Case of T Company in Mainland China
郭, 翠淳

員工訓練計畫與工作績效之研究─以大陸的外商T公司為例 = A Study of Employees’ Training Plan and Performance－A Case of T Company in Mainland China / 郭翠淳撰 - [高雄市] : 撰者, 2009[民98]. - 8, 116面 ; 圖、表 ; 30公分.
參考書目：面97-102指導教授：李亭林附錄：滿意度調查問卷─業務人員對技術團隊...等8種.
後測控制組設計Performance

員工訓練計畫與工作績效之研究─以大陸的外商T公司為例 = A Study of Employees’ Training Plan and Performance－A Case of T Company in Mainland China
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