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Managing social media and consumerism :the grapevine effect in competitive markets /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing social media and consumerism :Rajagopal, EGADE Business School of Monterrey Institute of Technology and Higher Education (ITESM), Mexico.
Reminder of title:	the grapevine effect in competitive markets /
Author:	Rajagopal,
Description:	1 online resource.
Subject:	Internet marketing.
Online resource:	https://link.springer.com/book/10.1057/9781137281920
ISBN:	9781137281920 (electronic bk.)

Managing social media and consumerism :the grapevine effect in competitive markets /
Rajagopal,1957-,

Managing social media and consumerism :the grapevine effect in competitive markets /Rajagopal, EGADE Business School of Monterrey Institute of Technology and Higher Education (ITESM), Mexico. - 1 online resource.

Machine generated contents note: -- PART I: EVOLUTION OF SOCIAL MEDIA -- 1. Shifts in Marketing Communication -- 2. Market Communication and Grapevines -- 3. Strategic Planning with Social Media -- PART II: ANALYSIS OF SOCIAL MEDIA EFFECTS -- 4. Social Marketing -- 5. Digital communities -- 6. Social Media for Consumer Insight -- 7. Social Media Metrics -- 8. Technology and Media Effectiveness -- PART III: THE SYNTHESIS -- 9. The Human Factors -- 10. Communication and Conflicts -- 11. Globalization and Consumer Behavior.

"The social media and spread of communication through various social networks form the communication grapevine. This is an emerging informal channel of business communication and a critical element in building the posture of a firm in a competitive marketplace. The grapevine effect is contributed to by the social media through word-of-mouth that stretches throughout the market irrespective of the various measures taken by firms to build their brand and competitive posture. This volume categorically reviews the theories of communication, best practices in social media and previous research, and analyzes the corporate involvement towards strategic and tactical stewardship in serving customer-centric business requirements. There are many types of grapevines that are developed in various niches which stem from emotion, sensitivity, personality, assumptions, experiences, and social conventions. Through an examination of this functional phenomenon of the grapevines and their effect, and by citing examples of various companies, Managing Social Media and Consumerism discusses the best ways to define a social media plan"--

ISBN: 9781137281920 (electronic bk.)Subjects--Topical Terms:

208232
Internet marketing.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HF5415.1265 / .R35 2013eb

Dewey Class. No.: 658.8/72

Managing social media and consumerism :the grapevine effect in competitive markets /
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264 1 $a Houndmills, Basinigstoke, Hampshire : $b Palgrave Macmillan, $c 2013.
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505 8 $a Machine generated contents note: -- PART I: EVOLUTION OF SOCIAL MEDIA -- 1. Shifts in Marketing Communication -- 2. Market Communication and Grapevines -- 3. Strategic Planning with Social Media -- PART II: ANALYSIS OF SOCIAL MEDIA EFFECTS -- 4. Social Marketing -- 5. Digital communities -- 6. Social Media for Consumer Insight -- 7. Social Media Metrics -- 8. Technology and Media Effectiveness -- PART III: THE SYNTHESIS -- 9. The Human Factors -- 10. Communication and Conflicts -- 11. Globalization and Consumer Behavior.
520 $a "The social media and spread of communication through various social networks form the communication grapevine. This is an emerging informal channel of business communication and a critical element in building the posture of a firm in a competitive marketplace. The grapevine effect is contributed to by the social media through word-of-mouth that stretches throughout the market irrespective of the various measures taken by firms to build their brand and competitive posture. This volume categorically reviews the theories of communication, best practices in social media and previous research, and analyzes the corporate involvement towards strategic and tactical stewardship in serving customer-centric business requirements. There are many types of grapevines that are developed in various niches which stem from emotion, sensitivity, personality, assumptions, experiences, and social conventions. Through an examination of this functional phenomenon of the grapevines and their effect, and by citing examples of various companies, Managing Social Media and Consumerism discusses the best ways to define a social media plan"-- $c Provided by publisher.
588 $a Description based on print version record.
650 0 $a Internet marketing. $3 208232
650 0 $a Marketing $x Social aspects. $3 230848
650 0 $a Social media. $3 465899
650 0 $a Consumer behavior. $3 185170
650 0 $a Online social networks. $3 281852
650 7 $a BUSINESS & ECONOMICS / Consumer Behavior. $2 bisacsh $3 564402
650 7 $a BUSINESS & ECONOMICS / International / General. $2 bisacsh $3 564223
650 7 $a BUSINESS & ECONOMICS / Management. $2 bisacsh $3 564209
650 7 $a BUSINESS & ECONOMICS / Marketing / Research. $2 bisacsh $3 645502
650 7 $a BUSINESS & ECONOMICS / Industrial Management $2 bisacsh $3 584233
650 7 $a BUSINESS & ECONOMICS / Management Science $2 bisacsh $3 583840
650 7 $a BUSINESS & ECONOMICS / Organizational Behavior $2 bisacsh $3 564282
655 4 $a Electronic books. $2 local. $3 214472
776 0 8 $i Print version: $a Rajagopal, 1957- $t Managing social media and consumerism $z 9781137281913 $w (DLC) 2013029249 $w (OCoLC)842208463
856 4 0 $3 Palgrave Connect $u https://link.springer.com/book/10.1057/9781137281920
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