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Managing consumer servicesfactory or...

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Baglieri, Enzo.

Managing consumer servicesfactory or theater? /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing consumer servicesedited by Enzo Baglieri, Uday Karmarkar.
Reminder of title:	factory or theater? /
other author:	Baglieri, Enzo.
Published:	Cham :Springer International Publishing :2014.
Description:	xii, 280 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Customer servicesManagement.
Online resource:	http://dx.doi.org/10.1007/978-3-319-04289-3
ISBN:	9783319042893 (electronic bk.)

Managing consumer servicesfactory or theater? /
Managing consumer servicesfactory or theater? /[electronic resource] :edited by Enzo Baglieri, Uday Karmarkar. - Cham :Springer International Publishing :2014. - xii, 280 p. :ill. (some col.), digital ;24 cm.

ISBN: 9783319042893 (electronic bk.)Subjects--Topical Terms:

221325
Customer services
--Management.

Dewey Class. No.: 658.812

Managing consumer servicesfactory or theater? /
LDR:00792nmm a2200241 a 4500 001 434992
003 DE-He213
005 20140929161440.0
006 m d
007 cr nn 008maaau
008 141124s2014 gw s 0 eng d
020 $a 9783319042893 (electronic bk.)
020 $a 9783319042886 (paper)
035 $a 978-3-319-04289-3
040 $a GP $c GP
041 0 $a eng
082 0 4 $a 658.812 $2 23
090 $a HF5415.5 $b .M266 2014
245 0 0 $a Managing consumer services $h [electronic resource] : $b factory or theater? / $c edited by Enzo Baglieri, Uday Karmarkar.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2014.
300 $a xii, 280 p. : $b ill. (some col.), digital ; $c 24 cm.
650 0 $a Customer services $x Management. $3 221325
650 1 4 $a Economics/Management Science. $3 273684
650 2 4 $a Services. $3 675813
650 2 4 $a Sales/Distribution/Call Center/Customer Service. $3 572933
650 2 4 $a Business Information Systems. $3 274346
700 1 $a Baglieri, Enzo. $3 681213
700 1 $a Karmarkar, Uday. $3 647886
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer eBooks
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-04289-3
950 $a Business and Economics (Springer-11643)

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000000098400

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1圖書

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EB HF5415.5 M266 2014

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1 records • Pages 1 •
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http://dx.doi.org/10.1007/978-3-319-04289-3

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