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Managing IT outsourcing performance

Gottschalk, Petter, (1950-)

Managing IT outsourcing performance

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing IT outsourcing performanceHans Solli-Saether, Petter Gottschalk.
Author:	Solli-Saether, Hans.
other author:	Gottschalk, Petter,
Published:	Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),c2010.
Description:	1 online resource (xii, 256 p.) :ill.
Subject:	Information technologyManagement.
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-796-6
ISBN:	9781605667973 (ebook)

Managing IT outsourcing performance
Solli-Saether, Hans.

Managing IT outsourcing performance[electronic resource] /Hans Solli-Saether, Petter Gottschalk. - Hershey, Pa. :IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),c2010. - 1 online resource (xii, 256 p.) :ill.

Includes bibliographical references and index.

1. Outsourcing opportunities -- 2. Theoretical foundations -- 3. Critical success factors -- 4. Value configurations -- 5. Maturity in outsourcing relationships -- 6. Costs, benefits, and risks -- 7. Knowledge transfer -- 8. Outsourcing performance -- 9. Outsourcing governance -- 10. Case study research -- 11. Conclusion -- 12. Dynamics of outsourcing relationships -- 13. The role of the CIO.

Restricted to subscribers or individual electronic text purchasers.

"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.

Mode of access: World Wide Web.

ISBN: 9781605667973 (ebook)

LCCN: 2009010756Subjects--Topical Terms:

183357
Information technology
--Management.

LC Class. No.: HD30.2 / .M3642 2010e

Dewey Class. No.: 004.068/4

Managing IT outsourcing performance
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100 1 $a Solli-Saether, Hans. $3 695545
245 1 0 $a Managing IT outsourcing performance $h [electronic resource] / $c Hans Solli-Saether, Petter Gottschalk.
260 $a Hershey, Pa. : $b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), $c c2010.
300 $a 1 online resource (xii, 256 p.) : $b ill.
504 $a Includes bibliographical references and index.
505 0 $a 1. Outsourcing opportunities -- 2. Theoretical foundations -- 3. Critical success factors -- 4. Value configurations -- 5. Maturity in outsourcing relationships -- 6. Costs, benefits, and risks -- 7. Knowledge transfer -- 8. Outsourcing performance -- 9. Outsourcing governance -- 10. Case study research -- 11. Conclusion -- 12. Dynamics of outsourcing relationships -- 13. The role of the CIO.
506 $a Restricted to subscribers or individual electronic text purchasers.
520 3 $a "This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.
530 $a Also available in print.
538 $a Mode of access: World Wide Web.
650 0 $a Information technology $x Management. $3 183357
650 0 $a Contracting out. $3 230935
650 0 $a Electronic data processing departments $x Contracting out. $3 291471
700 1 $a Gottschalk, Petter, $d 1950- $3 292278
856 4 8 $3 Chapter PDFs via platform: $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-796-6