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Tourist customer service satisfactio...

Magnini, Vincent P.

Tourist customer service satisfactionan encounter approach /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Tourist customer service satisfactionFrancis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
Reminder of title:	an encounter approach /
Author:	Noe, Francis P.,
other author:	Uysal, Muzaffer.
Published:	New York :Routledge,2010.
Description:	1 online resource (ix, 193 p.) :ill.
Subject:	TourismManagement.
Online resource:	Click here to view
ISBN:	9780203852361 (ebook)

Tourist customer service satisfactionan encounter approach /
Noe, Francis P.,1939-

Tourist customer service satisfactionan encounter approach /[electronic resource] :Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - New York :Routledge,2010. - 1 online resource (ix, 193 p.) :ill.

Includes bibliographical references (p. [168]-185) and index.

1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?

Mode of access: World Wide Web.

ISBN: 9780203852361 (ebook)Subjects--Topical Terms:

214553
Tourism
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: G155.A1 / N58 2010

Dewey Class. No.: 910.688 / N763

Tourist customer service satisfactionan encounter approach /
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050 $a G155.A1 $b N58 2010
082 $a 910.688 $b N763
100 1 $a Noe, Francis P., $d 1939- $3 233222
245 1 0 $a Tourist customer service satisfaction $h [electronic resource] : $b an encounter approach / $c Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
260 $a New York : $b Routledge, $c 2010.
300 $a 1 online resource (ix, 193 p.) : $b ill.
504 $a Includes bibliographical references (p. [168]-185) and index.
505 0 $a 1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
530 $a Also available in print edition.
538 $a Mode of access: World Wide Web.
650 0 $a Tourism $x Management. $3 214553
650 0 $a Hospitality industry $x Management. $3 221115
655 7 $a Electronic books. $2 local. $3 214472
700 1 $a Uysal, Muzaffer. $3 232066
700 1 $a Magnini, Vincent P. $3 695828
856 4 0 $u http://www.tandfebooks.com/isbn/9780203852361 $z Click here to view