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Zero OutagePutting ICT Quality First...

Bensch, Jasmin.

Zero OutagePutting ICT Quality First in the Digital Era /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Zero Outageby Stephan Kasulke, Jasmin Bensch.
Reminder of title:	Putting ICT Quality First in the Digital Era /
Author:	Kasulke, Stephan.
other author:	Bensch, Jasmin.
Published:	Cham :Springer International Publishing :2017.
Description:	xvii, 174 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Electric power failures.
Online resource:	http://dx.doi.org/10.1007/978-3-319-53739-9
ISBN:	9783319537399$q(electronic bk.)

Zero OutagePutting ICT Quality First in the Digital Era /
Kasulke, Stephan.

Zero OutagePutting ICT Quality First in the Digital Era /[electronic resource] :by Stephan Kasulke, Jasmin Bensch. - Cham :Springer International Publishing :2017. - xvii, 174 p. :ill., digital ;24 cm. - Management for professionals,2192-8096. - Management for professionals..

Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary.

ISBN: 9783319537399$q(electronic bk.)

Standard No.: 10.1007/978-3-319-53739-9doiSubjects--Topical Terms:

182094
Electric power failures.

LC Class. No.: T58.64 / .K37 2017

Dewey Class. No.: 004.068

Zero OutagePutting ICT Quality First in the Digital Era /
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490 1 $a Management for professionals, $x 2192-8096
505 0 $a Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary.
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