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Chatbot research and design4th Inter...

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Chatbot research and design4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020 : revised selected papers /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Chatbot research and designedited by Asbjorn Folstad ... [et al.].
Reminder of title:	4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020 : revised selected papers /
remainder title:	CONVERSATIONS 2020
other author:	Folstad, Asbjorn.
corporate name:
Published:	Cham :Springer International Publishing :2021.
Description:	xii, 219 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Online chat groupsCongresses.
Online resource:	https://doi.org/10.1007/978-3-030-68288-0
ISBN:	9783030682880$q(electronic bk.)

Chatbot research and design4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020 : revised selected papers /
Chatbot research and design4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020 : revised selected papers /[electronic resource] :CONVERSATIONS 2020edited by Asbjorn Folstad ... [et al.]. - Cham :Springer International Publishing :2021. - xii, 219 p. :ill., digital ;24 cm. - Lecture notes in computer science,126040302-9743 ;. - Lecture notes in computer science ;4891..

Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Gratzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for Customer Service -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.

This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

ISBN: 9783030682880$q(electronic bk.)

Standard No.: 10.1007/978-3-030-68288-0doiSubjects--Topical Terms:

468736
Online chat groups
--Congresses.

LC Class. No.: QA76.9.U83

Dewey Class. No.: 005.437

Chatbot research and design4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020 : revised selected papers /
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520 $a This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
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