國立高雄大學圖資館 |

Language: English

Back

Service innovation and managementdigitalization, service infusion and customer experience /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service innovation and managementedited by Lars Witell.
Reminder of title:	digitalization, service infusion and customer experience /
other author:	Witell, Lars.
Published:	Cham :Springer Nature Switzerland :2025.
Description:	xii, 184 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Business enterprisesTechnological innovations.
Online resource:	https://doi.org/10.1007/978-3-031-76560-5
ISBN:	9783031765605$q(electronic bk.)

Service innovation and managementdigitalization, service infusion and customer experience /
Service innovation and managementdigitalization, service infusion and customer experience /[electronic resource] :edited by Lars Witell. - Cham :Springer Nature Switzerland :2025. - xii, 184 p. :ill., digital ;24 cm. - Future of business and finance,2662-2475. - Future of business and finance..

Managing service towards better customer experiences: Digitalization, service infusion, and service innovation -- Service management: Evolution and moving forward -- Service management through service platforms and digitalization -- Strategies for service growth -- Value co-creation through collaboration: The case of efficient load out -- Configure to conquer - implementing configurators to improve competitiveness -- Enabling a Circular Economy through Green Service Strategies -- A Little Bit of That Human Touch - Avoid and Recover Service Failures -- Enhancing the phygital customer experience in the digital world -- Balancing value propositions with privacy: Exploring data-driven digital wellness business models -- Service innovation in the eyes of customers: The Swedish innovation index -- B2B service innovation: How business customers perceive firm innovativeness -- Service innovation in healthcare: Service today versus service tomorrow.

Open access.

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also implementing them in business practice. At the beginning of the 21st century, many manufacturing firms struggled to exploit the financial potential of service businesses, a phenomenon described as the service paradox. While many manufacturing firms are still struggling with this paradox, several firms (both service and manufacturing firms) are simultaneously struggling with digitalization. This phenomenon can be viewed as the digitalization paradox, i.e., as a situation in which companies invest in digitalization but struggle to reach the expected revenue growth. By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience. It offers comprehensive coverage, blending literature reviews, conceptualizations, empirical illustrations, and case studies to offer a multifaceted perspective on corporate strategies, illuminating pathways to address the challenges posed by the service and digitalization paradoxes. Built on the latest research from the CTF - Service Research Center at Karlstad University, Sweden, this book offers a valuable resource for managers seeking practical strategies and approaches to enhance their understanding and implementation of service management and marketing principles. It will also appeal to academics with an interest in service management and marketing.

ISBN: 9783031765605$q(electronic bk.)

Standard No.: 10.1007/978-3-031-76560-5doiSubjects--Topical Terms:

203334
Business enterprises
--Technological innovations.

LC Class. No.: HD45 / .S47 2025

Dewey Class. No.: 658.514

Service innovation and managementdigitalization, service infusion and customer experience /
LDR:03797nmm a2200349 a 4500 001 687677
003 DE-He213
005 20250129115246.0
006 m d
007 cr nn 008maaau
008 260312s2025 sz s 0 eng d
020 $a 9783031765605$q(electronic bk.)
020 $a 9783031765599$q(paper)
024 7 $a 10.1007/978-3-031-76560-5 $2 doi
035 $a 978-3-031-76560-5
040 $a GP $c GP
041 0 $a eng
050 4 $a HD45 $b .S47 2025
072 7 $a KJD $2 bicssc
072 7 $a BUS041000 $2 bisacsh
072 7 $a KJD $2 thema
082 0 4 $a 658.514 $2 23
090 $a HD45 $b .S491 2025
245 0 0 $a Service innovation and management $h [electronic resource] : $b digitalization, service infusion and customer experience / $c edited by Lars Witell.
260 $a Cham : $b Springer Nature Switzerland : $b Imprint: Springer, $c 2025.
300 $a xii, 184 p. : $b ill., digital ; $c 24 cm.
490 1 $a Future of business and finance, $x 2662-2475
505 0 $a Managing service towards better customer experiences: Digitalization, service infusion, and service innovation -- Service management: Evolution and moving forward -- Service management through service platforms and digitalization -- Strategies for service growth -- Value co-creation through collaboration: The case of efficient load out -- Configure to conquer - implementing configurators to improve competitiveness -- Enabling a Circular Economy through Green Service Strategies -- A Little Bit of That Human Touch - Avoid and Recover Service Failures -- Enhancing the phygital customer experience in the digital world -- Balancing value propositions with privacy: Exploring data-driven digital wellness business models -- Service innovation in the eyes of customers: The Swedish innovation index -- B2B service innovation: How business customers perceive firm innovativeness -- Service innovation in healthcare: Service today versus service tomorrow.
506 $a Open access.
520 $a This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also implementing them in business practice. At the beginning of the 21st century, many manufacturing firms struggled to exploit the financial potential of service businesses, a phenomenon described as the service paradox. While many manufacturing firms are still struggling with this paradox, several firms (both service and manufacturing firms) are simultaneously struggling with digitalization. This phenomenon can be viewed as the digitalization paradox, i.e., as a situation in which companies invest in digitalization but struggle to reach the expected revenue growth. By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience. It offers comprehensive coverage, blending literature reviews, conceptualizations, empirical illustrations, and case studies to offer a multifaceted perspective on corporate strategies, illuminating pathways to address the challenges posed by the service and digitalization paradoxes. Built on the latest research from the CTF - Service Research Center at Karlstad University, Sweden, this book offers a valuable resource for managers seeking practical strategies and approaches to enhance their understanding and implementation of service management and marketing principles. It will also appeal to academics with an interest in service management and marketing.
650 0 $a Business enterprises $x Technological innovations. $3 203334
650 0 $a Technological innovations $x Management. $3 200337
650 1 4 $a Innovation and Technology Management. $3 913107
650 2 4 $a IT in Business. $3 703717
650 2 4 $a Services. $3 675813
650 2 4 $a Digital Marketing. $3 913116
650 2 4 $a Organization. $3 180004
700 1 $a Witell, Lars. $3 1002485
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
830 0 $a Future of business and finance. $3 849243
856 4 0 $u https://doi.org/10.1007/978-3-031-76560-5
950 $a Business and Management (SpringerNature-41169)