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CRM unplugged :releasing CRM's strat...

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Bligh, Philip.

CRM unplugged :releasing CRM's strategic value /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM unplugged :by Philip Bligh, Douglas Turk.
Reminder of title:	releasing CRM's strategic value /
Author:	Bligh, Philip.
other author:	Turk, Douglas.
Published:	Hoboken, N.J. :John Wiley & Sons,c2004.
Description:	xviii, 205 p. :ill. ;24 cm.
Subject:	Customer relationsManagement.
Online resource:	http://www.loc.gov/catdir/description/wiley041/2003025014.html
ISBN:	0471483044

CRM unplugged :releasing CRM's strategic value /
Bligh, Philip.

CRM unplugged :releasing CRM's strategic value /by Philip Bligh, Douglas Turk. - Hoboken, N.J. :John Wiley & Sons,c2004. - xviii, 205 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0471483044

LCCN: 2003025014Subjects--Topical Terms:

202165
Customer relations
--Management.

LC Class. No.: HF5415.5 / .B56 2004

Dewey Class. No.: 658.812 / B618

CRM unplugged :releasing CRM's strategic value /
LDR:00719cam 2200181 a 450 001 156465
008 090528s2004 nju 000000eng
010 $a 2003025014
020 $a 0471483044
035 $a 00099214
040 $a DLC $c DLC $d IBS $d OCLCQ $d PVY
049 $a PVYA[][][][00482624]
050 0 $a HF5415.5 $b .B56 2004
082 0 4 $a 658.812 $b B618
100 $a Bligh, Philip. $3 215257
245 1 0 $a CRM unplugged : $b releasing CRM's strategic value / $c by Philip Bligh, Douglas Turk.
260 $a Hoboken, N.J. : $c c2004. $b John Wiley & Sons,
300 $a xviii, 205 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Customer relations $x Management. $3 202165
650 $a Customer relations $x Management $x Data processing. $3 208219
700 $a Turk, Douglas. $3 215256
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/wiley041/2003025014.html $z http://www.loc.gov/catdir/description/wiley041/2003025014.html

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2 records • Pages 1 •
1

Inventory Number

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320000203861

西方語文圖書區(四樓)

1圖書

一般圖書

HF5415.5 B56 2004

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0

320000318420

西方語文圖書區(四樓)

1圖書

一般圖書

HF5415.5 B56 2004 c.2

一般使用(Normal)

On shelf

0

2 records • Pages 1 •
1

Multimedia

Multimedia file
http://www.loc.gov/catdir/description/wiley041/2003025014.html

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