Customer relations - Management.
Overview
| Works: | 86 works in 52 publications in 52 languages | |
|---|---|---|
Titles
Managing customer relationships :lessons from the leaders. executive briefing /
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The CRM handbook :a business guide to customer relationship management /
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The customer differential :the complete guide to implementing customer relationship management /
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101 marketing strategies for accounting, law, consulting, and professional services firms /
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Customer relationship management :integrating marketing strategy and information technology /
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The ultimate CRM handbook :strategies and concepts for building enduring customer loyalty and profitability /
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The outside-in corporation :how to build a customer-centric organization for breakthrough results /
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Consumer insight :how to use data and market research to get closer to your customer /
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Customer experience management :a revolutionary approach to connecting with your customers /
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CRM at the speed of lightessential customer strategies for the 21st century /
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(Electronic resources)
CRM at the speed of light :social CRM strategies, tools, and techniques for engaging your customers
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Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Trust as the key to loyalty in business-to-consumer exchangestrust building measures in the banking industry /
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Understanding proactive customer orientationconstruct development and managerial implications /
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Fuzzy methods for customer relationship management and marketingapplications and classifications /
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Customer relationship management and the social and semantic webenabling cliens conexus /
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Managing challenging clientsbuilding effective relationships with difficult customers /
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Customer knowledge managementleveraging soft skills to improve customer focus /
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The power of customer misbehavior :drive growth and innovation by learning from your customers /
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CRM systems in industrial companies :intra- and inter-organizational effects /
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The customer service revolution :overthrow conventional business, inspire employees, and change the world /
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Business relationship management and marketingmastering business markets /
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Practical Salesforce.com development without codecustomizing Salesforce on the Force.com platform /
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The community manager's playbookhow to build brand awareness and customer engagement /
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Complaint management and channel choicean analysis of customer perceptions /
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Customer value generation in bankingthe Zurich model of customer-centricity /
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Humanizing big data :marketing at the meeting of data, social science and consumer insight /
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Chief customer officer 2.0how to build your customer-driven growth engine /
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Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /
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The intuitive customer7 imperatives for moving your customer experience to the next level /
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Customer experience management rebootedare you an experience brand or an efficiency brand? /
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The innovative saleunleash your creativity for better customer solutions and extraordinary results /
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Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia /
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Data drivenan introduction to management consulting in the 21st century /
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The business value of developer relationshow and why technical communities are key to your success /
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Eurasian business perspectivesproceedings of the 25th Eurasia Business and Economics Society Conference /
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Dynamics 365 essentialsbgetting started with Dynamics 365 apps in the common data service /
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Artificial intelligence for customer relationship managementkeeping customers informed /
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Social customer relationship managementfundamentals, applications, technologies /
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Artificial intelligence for customer relationship managementsolving customer problems /
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Firm competitive advantage through relationship managementa theory for successful sustainable growth /
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Digital customer experience engineeringstrategies for creating effective digital experiences /
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Impacts of customer relationship management on development of corporations
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Salesforce platform governance methoda guide to governing changes, development, and enhancements on the Salesforce platform /
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Account management strategies in B2B salesgenerating customer value and building sustainable business relationships - methodology, processes, tools /
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Customer success managementhelping business customers achieve their goals /
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Scaling customer successbuilding the customer success center of excellence /
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Customer centricity in new product developmentradical customer orientation as the key to high-potential innovations /
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Critical factors for adoption of customer relationship managementa study of Palestine SMEs /
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Customer-dominant logiccustomer-dominant management as a new target in relationship marketing /
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