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Implementing CRM :from technology to...

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Finnegan, David.

Implementing CRM :from technology to knowledge /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Implementing CRM :David Jesse Finnegan, Leslie P. Willcocks.
Reminder of title:	from technology to knowledge /
Author:	Finnegan, David.
other author:	Willcocks, Leslie.
Published:	Chichester ;John Wiley & Sons, Inc.,c2007.
Description:	xiii, 327 p. :ill. ;24 cm.
Subject:	Customer relationsManagement.
Online resource:	http://www.loc.gov/catdir/toc/ecip076/2006100398.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html
ISBN:	9780470065266

Implementing CRM :from technology to knowledge /
Finnegan, David.

Implementing CRM :from technology to knowledge /David Jesse Finnegan, Leslie P. Willcocks. - Chichester ;John Wiley & Sons, Inc.,c2007. - xiii, 327 p. :ill. ;24 cm. - Wiley series in information systems.

Includes bibliographical references and index.

ISBN: 9780470065266

LCCN: 2006100398Subjects--Topical Terms:

202165
Customer relations
--Management.

LC Class. No.: HF5415.5 / F514 2007

Dewey Class. No.: 658.8/12

Implementing CRM :from technology to knowledge /
LDR:01150nam 2200229 a 450 001 181726
005 20080421142552.0
008 090528s2007 enka 001 0 eng
010 $a 2006100398
020 $a 9780470065266
020 $a 0470065265 : $c NT$3645
035 $a 00321439
040 $a DLC $c DLC $d DLC
050 4 $a HF5415.5 $b F514 2007
082 0 0 $2 22 $a 658.8/12
100 $a Finnegan, David. $3 266395
245 1 0 $a Implementing CRM : $b from technology to knowledge / $c David Jesse Finnegan, Leslie P. Willcocks.
260 $a Chichester ; $a Hoboken, NJ : $c c2007. $b John Wiley & Sons, Inc.,
300 $a xiii, 327 p. : $b ill. ; $c 24 cm.
490 0 $a Wiley series in information systems
504 $a Includes bibliographical references and index.
650 $a Customer relations $x Management. $3 202165
650 $a Customer services. $3 200368
700 $a Willcocks, Leslie. $3 199912
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip076/2006100398.html $z http://www.loc.gov/catdir/toc/ecip076/2006100398.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html

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1 records • Pages 1 •
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Inventory Number

No. of reservations

320000449720

西方語文圖書區(四樓)

1圖書

一般圖書

HF5415.5 F514 2007

一般使用(Normal)

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1 records • Pages 1 •
1

Multimedia

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http://www.loc.gov/catdir/toc/ecip076/2006100398.html
http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html

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