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Implementing CRM :from technology to...

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Finnegan, David.

Implementing CRM :from technology to knowledge /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Implementing CRM :David Jesse Finnegan, Leslie P. Willcocks.
其他題名:	from technology to knowledge /
作者:	Finnegan, David.
其他作者:	Willcocks, Leslie.
出版者:	Chichester ;John Wiley & Sons, Inc.,c2007.
面頁冊數:	xiii, 327 p. :ill. ;24 cm.
標題:	Customer relationsManagement.
電子資源:	http://www.loc.gov/catdir/toc/ecip076/2006100398.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html
ISBN:	9780470065266

Implementing CRM :from technology to knowledge /
Finnegan, David.

Implementing CRM :from technology to knowledge /David Jesse Finnegan, Leslie P. Willcocks. - Chichester ;John Wiley & Sons, Inc.,c2007. - xiii, 327 p. :ill. ;24 cm. - Wiley series in information systems.

Includes bibliographical references and index.

ISBN: 9780470065266

LCCN: 2006100398Subjects--Topical Terms:

202165
Customer relations
--Management.

LC Class. No.: HF5415.5 / F514 2007

Dewey Class. No.: 658.8/12

Implementing CRM :from technology to knowledge /
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650 $a Customer relations $x Management. $3 202165
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700 $a Willcocks, Leslie. $3 199912
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip076/2006100398.html $z http://www.loc.gov/catdir/toc/ecip076/2006100398.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html $z http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
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http://www.loc.gov/catdir/toc/ecip076/2006100398.html
http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html

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