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Responding to rapid change in librariesa user experience approach /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Responding to rapid change in librariesCallan Bignoli and Lauren Stara.
Reminder of title:	a user experience approach /
Author:	Bignoli, Callan.
other author:	Stara, Lauren.
Published:	Chicago, IL :ALA Editions,c2021.
Description:	1 online resource.
Subject:	Public services (Libraries)United States.
Online resource:	https://portal.igpublish.com/iglibrary/search/ALAB0000524.html
ISBN:	9780838948385$q(PDF)

Responding to rapid change in librariesa user experience approach /
Bignoli, Callan.

Responding to rapid change in librariesa user experience approach /[electronic resource] :Callan Bignoli and Lauren Stara. - Chicago, IL :ALA Editions,c2021. - 1 online resource.

Includes bibliographical references and index.

Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.

"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--

ISBN: 9780838948385$q(PDF)

LCCN: 2020030361Subjects--Topical Terms:

529514
Public services (Libraries)
--United States.

LC Class. No.: Z711

Dewey Class. No.: 027

Responding to rapid change in librariesa user experience approach /
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245 1 0 $a Responding to rapid change in libraries $h [electronic resource] : $b a user experience approach / $c Callan Bignoli and Lauren Stara.
260 $a Chicago, IL : $b ALA Editions, $c c2021.
300 $a 1 online resource.
504 $a Includes bibliographical references and index.
505 0 $a Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
520 $a "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- $c Provided by publisher.
588 $a Description based on print version record and CIP data provided by publisher; resource not viewed.
650 0 $a Public services (Libraries) $z United States. $3 529514
650 0 $a Libraries $x Customer services $z United States. $3 783270
650 0 $a Libraries $x Information technology $z United States. $3 529597
650 0 $a Public libraries $z United States $x Administration. $3 777325
650 0 $a Organizational change $z United States. $3 204050
650 0 $a Librarians $z United States $x Attitudes. $3 948890
700 1 $a Stara, Lauren. $3 948889
856 4 0 $u https://portal.igpublish.com/iglibrary/search/ALAB0000524.html