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Responding to rapid change in librariesa user experience approach /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Responding to rapid change in librariesCallan Bignoli and Lauren Stara.
其他題名:	a user experience approach /
作者:	Bignoli, Callan.
其他作者:	Stara, Lauren.
出版者:	Chicago, IL :ALA Editions,c2021.
面頁冊數:	1 online resource.
標題:	Public services (Libraries)United States.
電子資源:	https://portal.igpublish.com/iglibrary/search/ALAB0000524.html
ISBN:	9780838948385$q(PDF)

Responding to rapid change in librariesa user experience approach /
Bignoli, Callan.

Responding to rapid change in librariesa user experience approach /[electronic resource] :Callan Bignoli and Lauren Stara. - Chicago, IL :ALA Editions,c2021. - 1 online resource.

Includes bibliographical references and index.

Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.

"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--

ISBN: 9780838948385$q(PDF)

LCCN: 2020030361Subjects--Topical Terms:

529514
Public services (Libraries)
--United States.

LC Class. No.: Z711

Dewey Class. No.: 027

Responding to rapid change in librariesa user experience approach /
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