顧客服務

創造老店品牌企業的體驗企業 by: (Language materials, printed)

百億打造的十堂服務課 : 麗思‧卡爾頓飯店讓客人「感動」的不傳之秘 by: (Language materials, printed)

穿破金融海嘯 : 教你打贏一場永無休止的顧客爭奪戰 by: (Language materials, printed)

你的服務跟得上品牌嗎？ : 如何提供符合品牌形象的優質服務 by: (Language materials, printed)

無名侍 : 服務生機密檔案 by: (Language materials, printed)

服務決定價格 : 只要服務好，沒有做不好的銷售 by: (Language materials, printed)

抱怨是最好的禮物 : 人家才不是愛找麻煩,是要你更好 by: (Language materials, printed)

內容行銷塞爆你的購物車 : 數位時代吸金法則 by: (Language materials, printed)

金融最錢線 : 服務決定一切 by: (Language materials, printed)

QBQ!就是要傑出! : 47個讓組織脫穎而出的方法 by: (Language materials, printed)

Fish!派克魚舖奇蹟 : 一種激發士氣熱情的哲學 by: (Language materials, printed)

究極之宿 : 加賀屋的百年感動 by: (Language materials, printed)

關係銷售新法 by: (Language materials, printed)

企業服務創新個案集 = The business service innovation cases II. 第二輯 by: (Language materials, printed)

企業服務創新個案集 = The business service innovation cases III. 第三輯 by: (Language materials, printed)

顧客只有24小時 : 善用顧客的時間與注意力，才有競爭優勢 by: (Language materials, printed)

網住顧客忠誠度 by: (Language materials, printed)

能被小用，才是大才 : 27個不可不知的服務關鍵 by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

WOW!Zappos不思議 : 傳遞快樂。讓顧客願意回購的神奇法則！ by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

顧客情報管理技巧 by: (Electronic resources)

服務力 = The power of service quality : 看不見的商品,蘊藏無價的商機; cannot see commodity, hidden priceless opportunity by: (Electronic resources)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

BANK 3.0 : 銀行轉型未來式 by: (Language materials, printed)

零距離的溫暖 : 比家人更貼心的遠傳待客學 by: (Language materials, printed)

加賀屋比服務更極致的款待之道 by: (Language materials, printed)