顧客關係管理

顧客服務創新價值 = Innovative value of customer service : 如何做好服務品質 by: (Language materials, printed)

有效的電子郵件行銷 by: (Language materials, printed)

情緒行銷 by: (Language materials, printed)

往生契約行銷概論 by: (Language materials, printed)

CRM關鍵32堂課 : Accenture管理顧問大師開講、教你做好客戶關係管理 by: (Language materials, printed)

以客為尊成功法則 : 以知識管理啟動客戶關係的七大步驟 by: (Language materials, printed)

贏在客服 : 打造使命必達的顧客文化 by: (Language materials, printed)

顧客管理雙贏法則 : 知識管理與顧客關係的建立 by: (Language materials, printed)

體驗經濟時代 by: (Language materials, printed)

IMC整合行銷傳播 : 創造行銷價值、評估投資報酬的5大關鍵步驟 by: (Language materials, printed)

換上顧客的腦袋 : 洞悉消費者行為模式,締造銷售新佳績 by: (Language materials, printed)

從心行銷 : 從滿意到愛慕的服務祕訣 by: (Language materials, printed)

通路創新革命 by: (Language materials, printed)

顧客服務管理 : CRM實戰理論與實務 by: (Language materials, printed)

誰偷了我的顧客? : 解決顧客流失問題, 建立雙贏關係 by: (Language materials, printed)

就是要更好 : 比差異、不如讓顧客更滿意 by: (Language materials, printed)

顧客關係管理深度解析 = Customer relationship management insight : 執行CRM的十四個關鍵議題 by: (Language materials, printed)

極簡式行銷 by: (Language materials, printed)

超越景氣的顧客服務妙點子 by: (Language materials, printed)

穿上顧客的鞋子 : POS非常服務給您非常成功 by: (Language materials, printed)

完全通路行銷 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

顧客關係管理 : 整合行銷策略與資訊科技 by: (Language materials, printed)

花蝴蝶顧客 : 如何讓顧客死心蹋地跟著你 by: (Language materials, printed)

客戶關係管理立即上手 by: (Language materials, printed)

顧客關係管理深度解析 = Customer Relationship Management: Insight : 執行以客戶為中心的企業轉型策略 by: (Language materials, printed)

銷售之神的12 1/2真理 by: (Language materials, printed)

圖解麥當勞的開店哲學 : McDonald's Philosophy of Management by: (Language materials, printed)

從ERP、SCM、CRM到電子商務 by: (Language materials, printed)

地獄來的顧客 : 搞定難纏顧客的生存指南 by: (Language materials, printed)

顧客 by: (Language materials, printed)

客訴處理零缺點 by: (Language materials, printed)

顧客滿意百分百 by: (Language materials, printed)

危機終結一點通 by: (Language materials, printed)

客訴處理Just do it by: (Language materials, printed)

危機終結Trust me by: (Language materials, printed)

顧客滿意So easy by: (Language materials, printed)

服務管理 by: (Language materials, printed)

顧客關係管理實戰指南 : 提昇CRM績效的七大關鍵步驟 by: (Language materials, printed)

顧客經驗管理 : 天衣無縫的整合式顧客經營 by: (Language materials, printed)

零時差管理 by: (Language materials, printed)

懂得Show，就對了！ : No.1品牌的表演行銷術 by: (Language materials, printed)

銷售天王 = You can make the legend of service : 讓你的服務傳頌千里 by: (Language materials, printed)

磁性服務 : 創造死忠顧客的7大祕訣 by: (Language materials, printed)

顧客要買什麼? : 就是比別人好的頂級服務 by: (Language materials, printed)

服務業作業管理 by: (Language materials, printed)

競速服務 : 快速學習,提供超值服務給顧客的三大法則 by: (Language materials, printed)

擁抱你的顧客 : 為什麼擁抱顧客可以讓你賺錢? by: (Language materials, printed)

與客共舞 = McDonald's insist on providing the best service : 麥當勞以客為尊的開店哲學 by: (Language materials, printed)

顧客調查的觀念與技術 by: (Language materials, printed)

好口碑，大訂單！ : 建立口耳相傳的銷售網絡,拓展潛在客源的四大獲利策略 by: (Language materials, printed)

百萬業務員銷售秘訣 : 成交專家教你完全掌握六大類潛在客戶 by: (Language materials, printed)

每個企業都要表演 : 贏得顧客與員工滿堂采的最佳策略 by: (Language materials, printed)

服務業的行銷妙招 = 250 marketing tips of retailing by: (Language materials, printed)

顧客就是上帝 = Customers are god by: (Language materials, printed)

有專業不必靠關係 : 面對客戶該做的54件事 by: (Language materials, printed)

搞定你的客戶 : 銷售達人的39個獨門撇步 by: (Language materials, printed)

一對一經理人 by: (Language materials, printed)

行銷，從說故事開始 by: (Language materials, printed)

你就是品牌 = Branding yourself : 用服務打造你的品牌 by: (Language materials, printed)

趕羊就像帶客戶 : 帶著顧客安心吃草的行銷觀念短劇 by: (Language materials, printed)

服務就是投資 by: (Language materials, printed)

品牌信仰力 : 讓顧客成為信徒的14條上癮法則 by: (Language materials, printed)

感動服務 : 用心服務創造雙贏的幸福 by: (Language materials, printed)

客服一本通 : 成功提供有效服務、培養死忠客戶99招 by: (Language materials, printed)

做得越好死得越快 by: (Language materials, printed)

經營不求人 : 顧客永遠第一 by: (Language materials, printed)

奧客不擋路 : 遇見顧客時該想的12件事 by: (Language materials, printed)

服務創新拴住顧客心 by: (Language materials, printed)

行銷，不只是賣產品 = Become a Super Salesman : 業務員不可不知的行銷觀念 by: (Language materials, printed)

顧客關係管理 = Theory and practice of customer relationship management : 理論與實務 by: (Language materials, printed)

服務決定你優勢 by: (Language materials, printed)

讀懂商脈 = The Arteries Of Business : 經商必讀手冊 by: (Language materials, printed)

不平凡的服務 : 打敗競爭者的唯一方式 by: (Language materials, printed)

抓住女性顧客的戀愛力行銷學 by: (Language materials, printed)

如何永遠贏得顧客 by: (Language materials, printed)

讓顧客感動的服務 by: (Language materials, printed)

商機與致富10大捷徑 : 商業叢林超強致勝法則 by: (Language materials, printed)

一分鐘顧客管理 by: (Language materials, printed)

商業裸體革命 : 部落格改變了做生意的方式，你怎麼辦？ by: (Language materials, printed)

創造客戶價值的10堂課 by: (Language materials, printed)

客戶關係管理手冊 : 全面提升企業獲利的最佳經營指南 by: (Language materials, printed)

Email行銷基本教練 = The Engaged customer : 量身訂做的時代來了 by: (Language materials, printed)

咖啡夢 : 一家小店打敗Starbucks的傳奇故事 by: (Language materials, printed)

顧客不會主動告訴你 by: (Language materials, printed)

顧客服務最佳行銷方法 by: (Language materials, printed)

品牌的7塊拼圖 by: (Language materials, printed)

消失吧！奧客 : 打通客服關節60招 by: (Language materials, printed)

預見未來 : 善用預測力，創造企業的競爭優勢 by: (Language materials, printed)

對手無法複製的服務 : 以顧客心聲訂定策略性服務的發展 by: (Language materials, printed)

有關係沒關係 by: (Language materials, printed)

用愛經營顧客 by: (Language materials, printed)

麻辣業務員 : 掌握顧客的50個妙招 by: (Language materials, printed)

叫好叫座 : 如何締造完美的服務體驗 by: (Language materials, printed)

會〝聽話〞才會賺到錢 : 如何從顧客意見中增加業績、找到商機 by: (Language materials, printed)

魔術師給服務業的26個啟發 : 讓顧客驚奇的藝術 by: (Language materials, printed)

企業獲利進階方案 : 提升顧客滿意、顧客忠誠和獲利方法 by: (Language materials, printed)

非品牌 : 無行銷的行銷, 非品牌的品牌, 消費者接管一切的時代 by: (Language materials, printed)

關係行銷 by: (Language materials, printed)

引爆市場力 by: (Language materials, printed)

老闆，我把冰淇淋變現金囉！ : 品質是業績的關鍵 by: (Language materials, printed)

顧客的感謝信 : 傾聽顧客真實的聲音，創造顧客成功 by: (Language materials, printed)

用心成交 : 提升說服力與人際關係技巧的成功銷售心法 by: (Language materials, printed)

捉住你的客戶 by: (Language materials, printed)

一對一行銷 : 企業對企業的顧客關係管理 by: (Language materials, printed)

CRM戰略執行手冊 : 解析執行顧客關係管理策略的七大關鍵步驟 by: (Language materials, printed)

班加羅爾之虎 : 印度科技新銳威普羅如何改寫全球競爭法則 by: (Language materials, printed)

服務管理 = Service Management by: (Language materials, printed)

融入顧客情境 : 臺灣7-ELEVEN的共好經營學 by: (Language materials, printed)

利益行銷 : 行銷不只是在拉關係和推銷產品 by: (Language materials, printed)

五星級服務，一星級成本 by: (Language materials, printed)

愛上大飯店 by: (Language materials, printed)

銷售之神的99.5個解答 by: (Language materials, printed)

精實服務 : 生產、服務、消費端全面消除浪費，創造獲利 by: (Language materials, printed)

金蘋果銷售魔法 : 為產品找到一個成功故事 by: (Language materials, printed)

網路體驗與上站忠誠度之關係 by: (Language materials, printed)

深耕顧客心 : 十二種套牢顧客的創意秘訣 by: (Language materials, printed)

是的，我就是要吃這一攤！ : 培養忠誠顧客的秘訣：磁性服務 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

商業禮儀一本通 = Business manner by: (Language materials, printed)

如何讓顧客離不開你 : 5大力量、28堂課讓你成為不可或缺的企業 by: (Language materials, printed)

讓顧客滿意的致勝秘笈 = Service is investment : 服務就是投資; 業績長紅的服務策略 by: (Language materials, printed)

3天速成！成功銷售 by: (Language materials, printed)

經營客戶的藝術 : 專業業務一定要會的54件事 by: (Language materials, printed)

體驗經濟時代 by: (Language materials, printed)

零距離行銷 : 客製型服務新思維 by: (Language materials, printed)

打不死的超級業務員 by: (Language materials, printed)

銷售從被拒絕開始 = Marking from beng refused by: (Language materials, printed)

服務業行銷 by: (Language materials, printed)

企業獲利之顧客觀點 : 創造雙贏的顧客價值管理 by: (Language materials, printed)

究極CRM : 以顧客關係管理強化企業獲利潛能 by: (Language materials, printed)

價值連城 : 師法全球頂尖企業、打贏市場領導權之戰 by: (Language materials, printed)

服務經濟大時代 : 強化全球競爭優勢的顧客服務管理 by: (Language materials, printed)

跟顧客搏感情 : 街坊小店學來的顧客關係管理 by: (Language materials, printed)

抓住你的關鍵顧客 : 評估顧客價值強化企業獲利的8大準則 by: (Language materials, printed)

顧客教你的10件事 : 充分滿足顧客需求 提昇品牌忠誠度 by: (Language materials, printed)

做顧客的問題解決專家 : 成功建立顧客關係，輕鬆成交每筆生意 by: (Language materials, printed)

魅力滿分 : 掌握人際關係的10大關鍵態度，提升待人處世的頂尖智慧 by: (Language materials, printed)

深化顧客關係管理 : 運用<關係管理科技>建構CRM系統 by: (Language materials, printed)

創造顧客感動的品牌管理 : 把顧客變成忠誠的擁戴者 by: (Language materials, printed)

我就是要教你賺錢 = I'll make you rich! by: (Language materials, printed)

銷售也有技巧 : 業務人員必修百寶書 by: (Language materials, printed)

全球私人銀行與財富管理新趨勢 by: (Language materials, printed)

你好！歡迎光臨 : 讓顧客不斷上門的經營之道 by: (Language materials, printed)

不推銷反而大賣 by: (Language materials, printed)

我們比我聰明 by: (Language materials, printed)

CEO成功學. 2. 這樣服務就對了 by: (Language materials, printed)

客戶策略完全成功手冊 : 不能不知的十大致命迷思與十大關鍵抉擇 by: (Language materials, printed)

超級業務員的成交魔力 = Reach your bargain smoothly by: (Language materials, printed)

普哈拉的創新法則 by: (Language materials, printed)

服務聖經101 : 你一定要學的顧客服務技巧 by: (Language materials, printed)

第一份工作就上癮 = My first job at M by: (Language materials, printed)

服務體驗工程方法指引 = SEE, service experience engineering. 實務篇 by: (Language materials, printed)

服務體驗工程方法指引 = SEE, service experience engineering. 研究篇 by: (Language materials, printed)

搶到訂單的情報術 : 客戶不說的，你也知道─業務的終極王道 by: (Language materials, printed)

行銷就是搞怪 : 誰說賣東西不需要創意 by: (Language materials, printed)

把HONDA汽車賣給TOYOTA社長的方法 by: (Language materials, printed)

問對問題，錢就流進來 by: (Language materials, printed)

再貴也能賣到翻! : 提高客單價的黃金法則 by: (Language materials, printed)

萬能推銷術 : 89個助你成功推銷的「必殺技」 by: (Language materials, printed)

한국기업의 서비스 품질 평가제도 변천과정 = Evolution of service quality measurement systems among Korean firms by: (Language materials, printed)

1分鐘結案高手 : 抓住人心、用對話術，顧客自然會買單 by: (Language materials, printed)

服務決定價格 : 只要服務好，沒有做不好的銷售 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

告別冏業務，成為超級業務員 by: (Language materials, printed)

抱怨是最好的禮物 : 人家才不是愛找麻煩,是要你更好 by: (Language materials, printed)

業務大王 : 什麼都能賣 by: (Language materials, printed)

業務要像魔術師 : 瞬間洞悉顧客心理，秒殺成交的冷讀銷售術 by: (Language materials, printed)

客訴我不怕！ : 掌握應對訣竅 解決問題最巧 by: (Language materials, printed)

服務業行銷 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management：quality enhancement & value creation : 品質提升與價值創造 by: (Language materials, printed)

弘兼憲史客訴處理入門 by: (Language materials, printed)

別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務 by: (Language materials, printed)

客戶經理 = Relationship manager : 銀行企金的靈魂 by: (Language materials, printed)

客戶開發技巧7堂課 : 業務新手變達人 by: (Language materials, printed)

關係行銷 by: (Language materials, printed)

奧客，歡迎光臨！ : 讓奧客變常客的客戶投訴處理技巧 by: (Language materials, printed)

報僮瑞恩 : 巴菲特讚不絕口的商業管理29個祕技 by: (Language materials, printed)

衝業績一定有效的10種態度 by: (Language materials, printed)

行銷趨勢學之熱迷行銷 = Fanatic Marketing by: (Language materials, printed)

服務業管理與行銷 by: (Language materials, printed)

關係銷售新法 by: (Language materials, printed)

我如何在雲端創業 : Salesforces.com貝尼奧夫雲端創業書 by: (Language materials, printed)

班加羅爾之虎 : 印度科技新銳威普羅如何改寫全球競爭法則 by: (Electronic resources)

商業書信系列客服信函 by: (Electronic resources)

價值連城 : 師法全球頂尖企業、打贏市場領導權之戰 by: (Electronic resources)

企業獲利之顧客觀點 : 創造雙贏的顧客價值管理 by: (Electronic resources)

預見未來 : 善用預測力,創造企業的競爭優勢 by: (Electronic resources)

用愛經營顧客 by: (Electronic resources)

消失吧!奧客 : 打通客服關節60招 by: (Electronic resources)

魅力滿分 : 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧 by: (Electronic resources)

好口碑,大訂單 : 建立口耳相傳的銷售網絡,拓展潛在客源的四大獲利策略 by: (Electronic resources)

換上顧客的腦袋 : 洞悉消費者行為模式,締造銷售新佳績 by: (Electronic resources)

用心成交 : 提升說服力與人際關係技巧的成功銷售心法 by: (Electronic resources)

感動 : 創造「情感品牌」的關鍵法則 by: (Language materials, printed)

客戶經理 : 銀行企金的靈魂 by: (Electronic resources)

網住顧客忠誠度 by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

「讚」起來，開始拉攏顧客變粉絲 by: (Language materials, printed)

想要成交，拿出你的口袋名單 : 銷售翻五倍、顧客不流失的神祕回籠術 by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

CRM與圖書館讀者服務 by: (Electronic resources)

「讚」起來,開始拉攏顧客變粉絲 by: (Electronic resources)

顧客滿意經營的六大觀點 = Viewpoints of customer satisfaction : 衛南陽談顧客滿意 by: (Electronic resources)

服務競爭優勢 = Service competitive advantages : 探索永續經營的奧秘 by: (Electronic resources)

靠10％顧客賺翻天的曲線法則 : 別管懶得掏錢的路人，你需要的是願意灑錢的超級粉絲！ by: (Language materials, printed)

做對小差異，就能讓你賣到爆！ : 有東西要賣就一定要懂的體驗行銷術 by: (Language materials, printed)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

圖解顧客滿意經營學 by: (Language materials, printed)

別害怕客戶提出問題 : 學喬‧吉拉德化銷售危機為成交訂單 by: (Language materials, printed)

Top Sales21天養成計畫 by: (Electronic resources)

價值主張年代 : 設計思考Ｘ顧客不可或缺的需求＝成功商業模式的獲利核心 by: (Language materials, printed)

好服務.壞服務 : 蘇國垚的款待. II. 45則貼心分享筆記 by: (Language materials, printed)