Customer services.
Overview
| Works: | 74 works in 35 publications in 35 languages | |
|---|---|---|
Titles
Service management and marketing :a customer relationship management approach /
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Managing service level quality across wireless and fixed networks /
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Stop, ask, and listen :proven sales techniques to turn browsers into buyers /
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Love thy customer :creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /
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The power to predict :how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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The winner's attitude :change how you deal with difficult people and get the best out of any situation /
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The future of competition :co-creating unique value with customers /
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The future of competition :co-creating unique value with customers /
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Magnetic service :secrets of creating passionately devoted customers /
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Service management and marketing :customer management in service competition /
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IMC, the next generationfive steps for delivering value and measuring financial returns /
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(Electronic resources)
Business plans handbook.a compilation of actual business plans developed by small businesses throughout North America /Volume 10
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Are your customers being served?how to boost profits by delivering exceptional customer service /
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The Brandpromise :how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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(Electronic resources)
The power to predict :how real-time businesses anticipate customer needs, create opportunities, and beat the competition
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(Electronic resources)
Care packages for your customers :an idea a week to enhance customer service
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(Electronic resources)
The new gold standard :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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(Electronic resources)
How you do-- what you do :create service excellence that wins clients for life
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Customer service intelligenceperspectives for human resources and training /
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Innovative quick response programs in logistics and supply chain management
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Excellence every daymake the daily choice-- inspire your employees and amaze your customers /
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(Electronic resources)
Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Encounters at the counter :what congregations can learn about hospitality from business /
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Design like Apple :seven principles for creating insanely great products, services, and experiences /
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The service-dominant logic of marketing :dialog, debate, and directions /
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Implementation and integration of information systems in the service sector
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(Electronic resources)
Handbook of research on demand-driven web services :theory, technologies, and applications /
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(Electronic resources)
Using information to develop a culture of customer centricitycustomer centricity, analytics, and information utilization /
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How to have your cake and eat it too :an introduction to service design /
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The customer service revolution :overthrow conventional business, inspire employees, and change the world /
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The customer service solution :managing emotions, trust, and control to win your customer’s business /
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Long term warranty and after sales serviceconcept, policies and cost models /
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(Electronic resources)
Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /
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(Electronic resources)
The experiencethe 5 principles of Disney service and relationship excellence /
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(Electronic resources)
Design like Appleseven principles for creating insanely great products, services, and experiences /
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(Electronic resources)
Service-Abilitycreate a customer centric culture and achieve competitive advantage /
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(Electronic resources)
You've been framedhow to reframe your wealth management business and renew client relationships /
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(Electronic resources)
Exploring omnichannel retailingcommon expectations and diverse realities /
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(Electronic resources)
The reign of the customercustomer-centric approaches to improving satisfaction /
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(Electronic resources)
Hedonism, utilitarianism, and consumer behaviorexploring the consequences of customer orientation /
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(Electronic resources)
Customer success managementhelping business customers achieve their goals /
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(Electronic resources)
Handbook of research on the interplay between service quality and customer delight
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(Electronic resources)
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