Customer relations.
Overview
| Works: | 127 works in 60 publications in 60 languages | |
|---|---|---|
Titles
Managing customer relationships :lessons from the leaders.Research report /
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Stop, ask, and listen :proven sales techniques to turn browsers into buyers /
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Love thy customer :creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /
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The winner's attitude :change how you deal with difficult people and get the best out of any situation /
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The future of competition :co-creating unique value with customers /
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The future of competition :co-creating unique value with customers /
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Trust-based selling :using customer focus and collaboration to build long-term relationships /
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Sell the brand first :how to sell your brand and create lasting customer loyalty /
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Blogging for business :everything you need to know and why you should care /
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The financial services marketing handbook :tactics and techniques that produce results /
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Customer experience management :a revolutionary approach to connecting with your customers /
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Questions that sellthe powerful process for discovering what your customer really wants /
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Trust-based sellingusing customer focus and collaboration to build long-term relationships /
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What managers say, what employees hearconnecting with your front line (so they'll connect with customers) /
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HR from the heartinspiring stories and strategies for building the people side of great business /
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Conquering consumerspacemarketing strategies for a branded world /
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Customer knowledge management :people, processes, and technology /
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Open innovation in the financial servicesgrowing through openness, flexibility and customer integration /
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(Electronic resources)
Are your customers being served?how to boost profits by delivering exceptional customer service /
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Logistics and fulfillment for e-businessa practical guide to mastering back office functions for online commerce /
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Customer-driven operations :aligning quality tools and business processes for customer excellence
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Connectability :8 keys to building strong partnerships with your colleagues and your customers
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Customer obsession :how to acquire, retain, and grow customers in the new age of relationship marketing
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Get noticed-- get referrals :build your client base and your business by making a name for yourself
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The Brandpromise :how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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Sell the brand first :how to sell your brand and create lasting customer loyalty
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Care packages for your customers :an idea a week to enhance customer service
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How you do-- what you do :create service excellence that wins clients for life
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The new age of innovation :driving cocreated value through global networks
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Turn clicks into customers :proven marketing techniques for converting online traffic into revenue
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Reputation transfer to enter new B-to-B marketsmeasuring and modelling approaches /
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The power of twohow smart companies create win-win customer-supplier partnerships that outperform the competition /
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Likeonomics :the unexpected truth behind earning trust, influencing behavior, and inspiring action /
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Likeable social media :how to delight your customers, create an irresistible brand, and be generally amazing on facebook (and other social networks) /
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Customer-centric marketing strategiestools for building organizational performance /
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Systems thinkingfrom heresy to practice : public and private sector studies /
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Handbook of research on consumerism in business and marketing :concepts and practices /
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Using information to develop a culture of customer centricitycustomer centricity, analytics, and information utilization /
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Value proposition design :how to create products and services customers want. get started with ... /
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The customer service solution :managing emotions, trust, and control to win your customer’s business /
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On purpose :delivering a branded customer experience people love /
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Customer-centric marketingbuild relationships, create advocates, and influence your customers /
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(Electronic resources)
The experiencethe 5 principles of Disney service and relationship excellence /
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Service-Abilitycreate a customer centric culture and achieve competitive advantage /
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Fanatical prospectingthe ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling /
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The art of client servicethe classic guide, updated for today's marketers and advertisers /
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Winning in service marketssuccess through people, technology and strategy /
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Analyzing attachment and consumers' emotionsemerging research and opportunities /
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The business value of developer relationshow and why technical communities are key to your success /
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Open innovation ecosystemscreating new value constellations in the financial services /
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The intelligent marketer's guide to data privacythe impact of big data on customer trust /
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Business developmentcustomer-oriented business development for successful companies /
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Handbook of research on leveraging consumer psychology for effective customer engagement
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User experience is brand experiencethe psychology behind successful digital products and services /
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Hedonism, utilitarianism, and consumer behaviorexploring the consequences of customer orientation /
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Brand storytelling in the digital agetheories, practice and application /
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The apology impulsehow the business world ruined sorry and why we can't stop saying it /
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Handbook of research on retailing techniques for optimal consumer engagement and experiences
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The journey mapping playbook :a practical guide to preparing, facilitating and unlocking the value of customer journey mapping
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Digital customer experience engineeringstrategies for creating effective digital experiences /
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The post-pandemic business playbookcustomer-centric solutions to help your firm grow /
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Providing a new perspective on understanding and measuring of customer inspiration
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B2b customer engagement strategyan introduction to managing customer experience /
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Handbook of research on the interplay between service quality and customer delight
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Promoting consumer engagement through emotional branding and sensory marketing
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Mass customization and customer centricityin honor of the contributions of Cipriano Forza /
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Paradigm shift in businesscritical appraisal of agile management practices /
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Conflict management and leadership for managersknowledge, skills, and processes to harness the power of rapid change /
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Valuing customer engagementstrategies to measure and maximize profitability /
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AI strategy for sales and marketingconnecting marketing, sales and customer experience /
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